The hotel booked was rejected, saying it was requisitioned.

First of all, expropriation is a force majeure factor, so it is understandable that it is not collected.

Secondly, it is unreasonable to ask the guests to cancel the order.

Because the principle of canceling the order is: whoever cancels the problem, and vice versa: whoever cancels represents the problem. In other words, the party who cancels the order voluntarily acquiesces that the reason for not staying is his own, which means that the other party is completely irresponsible and can confidently refuse to deal with the aftermath and any negotiation. This is an open rule of the accommodation industry.

Do you understand now? In case of force majeure, no problem, you can not accept it. However, when it comes to canceling orders, the principle of "whoever requests to cancel will be followed", and the other party is not required to operate, which is an important link to distinguish responsibilities.