What exactly does housekeeping do?

As an important department in hotel operation, the main task of hotel housekeeping department is to provide guests with comfortable, quiet, elegant and safe accommodation environment, and provide detailed, convenient, thoughtful and enthusiastic services according to their habits and characteristics.

The specific work of the housekeeping department:

1. Responsible for cleaning, sorting and restoring the areas and guest rooms under its jurisdiction, operating according to regulations and standards, and providing rentable rooms on time with good quality and quantity.

Second, each class carefully handover work, and make detailed records, complete the unfinished work of the previous class.

Three, keep in touch with the service center clerk at any time, master the floors and rooms under their jurisdiction, and accurately provide accurate, fast, thoughtful, safe and comfortable personalized service for in-house guests.

4. Be able to briefly introduce the hotel's special products and preferential activities launched by the hotel, as well as the business hours and service items of this department and other departments, and provide a series of services for guests during their stay in the hotel.

5. Actively cooperate with the special matters assigned by the superior leaders and the urgent work that needs to be completed, do a good job in the cleaning and service of VIP rooms, keep in mind the preferences and habits of VIP guests and report them in time, and do a good job in the management of guest historical files.

6. Be responsible for the check-out of hotel guests on the floors under their jurisdiction, carefully check the items and consumption of guests, and report to relevant departments in time when problems are found.

Seven, receive the daily necessities in the area and floor within a week, and at the same time do a good job of counting the number of linen in the linen room, so as to be accurate and strictly control the consumption of daily necessities and the loss of linen.

Eight, manage the area under the jurisdiction of the guest room equipment, all kinds of keys, found abnormal situation or damage, immediately report to the superior.

Nine, conscientiously implement the provisions of the area and floor, control the amount of water, electricity, heating at any time, everyone to improve the awareness of energy saving and consumption reduction.

Ten, responsible for the patrol of the area and floor, at any time to ensure that the area and floor clean, neat, quiet and safe state, found suspicious things, suspicious people, immediately report.

1 1. Collect the clothes needed by the guests in time, check whether the columns on the laundry list are clearly filled in correctly, and check whether the clothes of the guests are damaged or have special stains. , and please fill it out and submit it to the room center for registration.

12. For the drinks consumed by hotel guests during their stay, the wine list should be filled in in time, and signed by the guests for confirmation, and supplemented in time.

Thirteen, complete other tasks assigned by the superior leadership.