Traditional Culture Encyclopedia - Hotel franchise - What's the difference between a smart hotel and a traditional hotel?
What's the difference between a smart hotel and a traditional hotel?
1, which is more user-friendly and enhances the experience.
Traditional hotels often have to wait in line for manual check-in when there are many passengers, or when the access card is unrecognizable or lost. The operation of the equipment in the customer is complicated and there are countless panel switches, which will greatly reduce the check-in experience.
Smart hotel can quickly check in, renew the lease, check out and other procedures. At the time of check-in, guests can also get the password and QR code of intelligent access control to ensure fast and safe entry, and there is no loss of room card.
The smart panel, WeChat applet and smart speaker in the smart room can realize the unified management of smart devices such as lighting, intelligent curtain and air conditioning. Smart speakers can also be connected with the hotel management system, providing tailor-made personalized services for guests, greatly improving the check-in service experience.
2. Reduce the labor burden and improve operational efficiency.
In the process of hotel construction, a large number of equipment and terminals will be put into use, but many room equipment will inevitably fail if it runs for a long time. However, the traditional hotel equipment operation and maintenance tools are backward, so it is difficult to monitor and preview the equipment status in real time, and the troubleshooting is not timely enough, which will also reduce the customer's stay experience.
Smart hotel can realize the visual management of hotel room equipment, monitor the status of equipment in real time, provide pre-maintenance service and deal with equipment problems quickly and timely. Intelligent customer control system liberates manpower from tedious work and brings more intimate service to customers. For example, the intelligent service robot can not only guide the guests, but also deliver takeout for them, saving the labor cost of the hotel and making up for the previous shortcomings in safety.
3. Reduce costs and increase income.
The cost of hotel is mainly composed of energy consumption, manpower, marketing and other costs. Compared with traditional hotels, intelligent hotel system can monitor and analyze room equipment and energy consumption, and reduce room energy consumption through intelligent energy-saving algorithm.
In terms of marketing, smart hotels build consumer portraits through big data analysis, provide corresponding hotel services and products according to the characteristics of different guests, maximize data value, and help improve customer stickiness; By establishing the hotel's own marketing platform, it will help to get rid of the dependence on OTA platform and reduce the marketing cost; Developing new hotel retail business and increasing income are the basic requirements of hotel management, and improving guest experience and management efficiency is the original intention of the hotel.
Jemrong smart hotel SaaS platform-one-stop solution to online and digital hotel services, integrating technology into hotel services and marketing, creating a smart hotel marketing and service system, rapidly transforming hotels into low-cost digital ones, acquiring and converting traffic more efficiently, and improving operational efficiency.
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