2021 University Graduate Internship Weekly Diary (12 weeks)

Just like when I came to a strange city to study at university, this graduation internship also led me to a completely new environment to start my own internship. It is shameful to say that many years of studying have made me appreciate what I learned during my internship. I didn’t know what I could do, so I followed the trend and chose to work in a sales position and hoped to be successful. As time went by, I made great progress in this position. The following is my sales experience during this period. Internship performance on the job.

The first week

The first week of the internship is mainly busy with the entry procedures and participating in pre-job training. In addition, the housing problem also needs to be solved so that I spent a lot of energy. In fact, for me, who was entering the workplace for the first time, everything in the company felt very novel to me. Although I hoped to use the knowledge I learned during school to develop my ambitions in the company, I didn’t know the specific details. I'm a bit stuck on how to do it. Fortunately, this pre-job training gave me a specific understanding of the work I need to do. I participate in this training every day with other employees who joined the same batch, mainly for sales. Thanks to the help of department leaders and instructors, I gradually adapted to the life during the training period by learning skills and various precautions at work. Due to the relatively high price of renting a house in the local area, I chose to share a house with my classmates. , although there are not many problems to worry about at work, it seems to be very busy this week.

The second week

Although I attach great importance to the learning during the pre-job training period, it has finally come to an end. This week, I will enter various aspects of the company with my colleagues who joined the same batch. The sales team started working. Each sales team has a large number of people and has a positive atmosphere. Whether it is studying and shouting slogans at the morning meeting every day or summarizing the regular meetings in the evening, I can learn a lot from it. In addition, sales The manager and the senior employees of the sales team helped me a lot at work, so this week’s work was still focused on learning and understanding how to carry out telesales work. In fact, when I was assigned to my work station Only then did I realize that I mainly communicated with customers by making phone calls. Since the calls I made were all issued by the company, I saved the trouble of finding channels. While I was actively doing my job well, I was also strengthening my understanding of the relationship. I am learning sales skills, but since I was mainly familiar with the new working environment this week, I didn’t learn much new content.

The third week

In order to help us new employees become familiar with the sales work process as soon as possible, the sales manager distributed to us the company’s summary of sales techniques and asked everyone to recite them as soon as possible, and through dialogue Studying the technical manuals made me understand a lot of commonly used words in the sales process, and I also understood the specific difficulties that I would encounter when communicating with customers. After all, customers don’t trust what salespeople say when they receive unfamiliar calls. , how to dispel the other party’s doubts and establish initial trust is very important at this time. However, due to the lack of experience of the new employees, I mainly focused on reciting sales speeches at work this week. In addition to using my free time to recite In addition, you will also conduct simulated conversation exercises with colleagues. During the conversation, you will think about the concerns that customers may raise and try to help the other party solve the problem. When selling, you should work around topics that customers are interested in to avoid being hung up on. It was embarrassing, but fortunately I was able to memorize it through rote memorization and apply it to my work.

Week 4

How to flexibly use sales skills and extend the communication time is a question I need to think about. Looking back on past work makes me feel ashamed of my performance, although Being able to recite sales techniques, but being too rigid in the actual application process often resulted in being hung up on. In addition, sometimes the same number was dialed repeatedly, which aroused customer resentment. Some customers even did not trust the sales staff. I cursed loudly. In short, as time went by, I encountered various types of customers in my sales work. In fact, after working for nearly a month, I gradually felt the pressure of the sales position. Fortunately, the sales manager was able to guide me well. For our batch of employees, whether it is shouting slogans in the morning meeting or ideological mobilization, they can very well help us vent our pressure, adjust our state and devote ourselves to work, which also allows us to gradually adapt to this process.

In terms of daily life, I became familiar with the local bus routes during my daily commute.

The fifth week

The end of the fifth week is equivalent to the beginning of the second month of work for me. While I am working seriously, I am also looking back on the past. The specific performance of the month, coupled with some problems in the process of renting with classmates, made me feel very tired. Unfortunately, my performance in the sales work in the fifth week was relatively negative. In addition, the performance in the first month was not good. I was criticized by my manager for not meeting the standard, but I was also bothered by the fact that I couldn't extend the call duration and was always hung up on by customers. Later, an old employee understood my working style and made some suggestions. At this time, I realized how unfamiliar I was in the use of sales skills. Being too rigid would also greatly reduce my already low level of trust. After all, speaking stumblingly is seen by customers as a sign of poor business ability and difficulty. It shows that I am trusted, so while reflecting on my own shortcomings, I am also actively improving my previous working methods.

The sixth week

The sales work during the internship is always completed in the process of learning and adapting. For me, who has been working for nearly six weeks, I also used this time to accumulate some knowledge. Customer resources, after all, in most cases it is difficult to achieve success in the sales process, and from the perspective of the customer, you can understand the other party's distrust of the sales business, so it can only be obtained through long-term contact. Establish a sense of trust and let the other party know more about our company's business. When it is determined that the customer has needs, I will send some information for the other party to review. In this busy process, I also started to get some sales orders. For working hours For a young person like me, such achievements are really gratifying. Being able to adjust well and devote myself to sales work will naturally lead to the desired results. In addition, through the guidance of the sales manager, I understand that I need to streamline customer resources and Carry out sales work step by step.

Week 7

Perhaps it is because we are not satisfied with the abilities of our sales staff. This week we started a new round of training to allow us to master advanced skills. Sales skills are mainly to improve the efficiency of sales work and shorten the time to obtain orders, especially to organize and analyze existing customer information, and it is not enough to just rely on the customer information provided by the company. Through sales The manager's training made me understand that I had wasted a lot of energy on unintentional customers in the past. Therefore, I should classify the existing customer resources to reasonably arrange my working time, and appropriately abandon some customer resources in order to better improve myself. own work efficiency. In addition, I will also reasonably control the progress of the sales work. By taking notes, I will be aware of where different customers have reached in the sales work, so that I can catch up the next time I communicate. past topics thereby increasing mutual trust.

Week 8

Thanks to the leadership’s training, I have greatly improved my sales ability, mainly by streamlining my work methods so that I can arrange my time better. It’s more reasonable. In fact, through communication with old employees, I understand that learning in this area is very necessary, and through this period of work, I also understand that the customer information issued by the company is suspected of being reused. , this is also the reason why customers often don’t understand or even get scolded in the early stage of work, so this week I started to try to find new channels to obtain customer resources, mainly because I want to obtain more high-quality customer sources so that the sales work becomes easier. It went much smoother, so I began to pay attention to learning about the company's business and understanding which customers would have needs. In addition, I would also use my weekends to find the contact information of new customers to establish my own contacts, although this process often took a lot of time. Less energy can bring a lot of help in completing the work.

Week 9

Our team has had many new employees this week, which has added a lot of vitality. Seeing the new employees’ restraint at work also reminds me of myself. , in fact, being able to work in a sales position for such a long time is also very fulfilling, and with the hard work at work, I understand that making money is not an easy thing, especially for sales work. I need to face huge pressure. After all, if I fail to pass the performance appraisal, there will be a risk of being eliminated. Therefore, after accumulating some work experience, I have more emotions about my future development. Although the work content this week is not There was no big change, but it allowed me to deepen my understanding of my own responsibilities, and I also understood that if I want to do a good job in sales, I need to be in good condition at all times. When I rest on weekends, I feel a little confused about my current work situation. , so I will also call to communicate with parents or instructors and relieve work pressure.

Week 10

This week began to change the way I used to work in telemarketing, which made me feel a little uncomfortable. After all, I can often better perform my level during telephone communication. , but I felt a little nervous because I needed to visit the customer's location this week, so I used my free time to ask old employees for advice and learned what precautions should be taken when visiting customers, and I also had to prepare in advance. I need to collect business-related information so that I can carry out further cooperation, and through the instructions of old employees, I understand that sometimes I will face failure when visiting customers, so I maintain a stable mood to carry out this work and do a good job. It is necessary to prepare accordingly, but because the success rate of door-to-door visits is much higher than that of telephone communication, I need to seize the opportunity. Thanks to my sufficient preparation of materials, I was recognized by the customer during the visit. When the customer signs the order, I feel how excited I am.

Week 11

Although my performance in sales work is relatively stable at present, I still have a lot of things to deal with. On the one hand, I have to sort out the existing customer resources and regularly review them one by one. In addition, I will also actively promote the sales business to customers and carry out return visits to old customers on weekends to understand the other party's experience after handling the sales business and give sincere greetings, so that customers can feel the importance of the sales staff. Prioritize myself when handling business next time, and I also used this week to apply to the leader for internship certificates and other materials. Working for such a long time also made me almost forget the reality that I have not graduated yet. Sometimes I also I would joke that I have grown into a professional person and actively think about things at work, but no matter what, the progress in my work since joining the internship is still obvious, but sometimes I also look forward to the treatment after becoming a full-time employee and hope that I I was able to complete my studies as soon as possible. Generally speaking, the benefits obtained in my sales work this week are still satisfactory.

Week 12

If I were not an intern, I might be able to get a chance to become a full-time employee after this week. Although I am looking forward to it, I still understand that only by being down-to-earth can I succeed in sales work. Going further, I accumulated more customer resources this week and organized their information. During the analysis process, I understood the real needs of customers and communicated accordingly. For me, this aspect I have already memorized the work process and naturally I won’t make any big mistakes. In fact, I am also a little surprised that I can persist in my work until now. Just like the military training, although I had the idea of ??quitting, I finally gritted my teeth and persisted. But compared to the efforts I put in at work, my gains are also very gratifying. I also hope that I can continue to do a good job in this sales job and close more orders. Therefore, I will also try to set higher work goals and strive for the future. I have to work hard to achieve it, and although the process is difficult, it makes me firmly believe that the progress after completing the work is even more exciting.

For me, the past twelve weeks have also been a process of continuous struggle at work. I will keep in mind the hard-won internship opportunity and actively express myself at work. I am also very grateful to the sales manager My colleagues and colleagues in the team can give me a lot of help at work. I will continue to actively express myself in sales work until the day when the internship ends.

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