Traditional Culture Encyclopedia - Hotel franchise - What should I do if I stay in my own hotel and the environment is too bad?
What should I do if I stay in my own hotel and the environment is too bad?
If the hotel does not provide rooms according to the requirements of the guests, or the room facilities are not complete, there is a problem, indicating that the hotel has not fulfilled the contract, then the guests can ask for a full refund.
Consumers can choose to negotiate with the merchants when they encounter the problem of refund. If negotiation fails, you can report to the Consumers Association for mediation. If mediation fails, a lawsuit may be brought to the relevant people's court.
Staying in a hotel is equivalent to establishing a contractual relationship between the guest and the hotel. The hotel provides rooms with the same conditions according to the requirements of online or telephone booking, and the guests will check in immediately, which means that the contract between the two parties will take effect.
But after entering and using the room for two hours, the hotel can charge a certain fee according to the regulations. After all, the room has been checked in and the guests have used it for two hours. Therefore, it is very reasonable for the hotel to charge an appropriate check-out fee.
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