When booking a visa in the reservation system, "My information appears in another email account". What should I do?

This is because you have registered an account to make an appointment before, or handled a group signing. And left a record at the embassy. There are several solutions to this situation:

1. If you remember your previous account and password, use your previous account to make an appointment for a visa.

2. If you don't remember the previous account password, or because it is a group sign, the previous account is not my account. Then you can click "Submit Feedback" in your current reservation account system, describe your situation clearly, and provide an email address that has never been registered in the US visa reservation system, requesting to change the email address of the logged-in user. Upload passport photos at the same time. After the embassy has processed it, you can book a visa with your new email account. /zd/xx