Traditional Culture Encyclopedia - Hotel franchise - What is the status of gsm in hotels?

What is the status of gsm in hotels?

Hotel GSM is the abbreviation of guest service manager, which refers to service manager.

GSM is a complex affair dealing with guest complaints, guest life safety and property compensation on behalf of the hotel. GSM deals with all kinds of problems tactfully, decisively and flexibly in the interests of hotels. Set up 24-hour duty every night. In addition to the duty manager, GSM is the commander of the highest authority of the hotel. GSM also needs to assist the front desk to experience the business operations directly under the jurisdiction of the front desk.

Key points of hotel service:

We should respect our guests and acknowledge their arrival and existence. Service should always be warm and fast.

Waiters should wear comfortable clothes.

C, ensure the safety of the guests (master professional knowledge).

D. Every waiter should be a guide for the guests.

E. If there is a mistake in the service, don't excuse it, but admit that the guest is always right.

Hotel service refers to the intelligence and necessary labor paid by the hotel to meet the needs of customers, and it is an intangible and priceless commodity of the hotel. The hotel mainly provides accommodation services, living services and facilities services for tourists.

Four diligence and three lightness are the essence of service. Good service, improved quality, correct attitude and personalized service can all improve service quality.

Knowledge is the foundation, ability is the key and attitude is the most important.

Essentials: four diligence, three lightness and one quickness-eye diligence, hand diligence, mouth diligence and leg diligence. Operate lightly, walk lightly, talk lightly, act quickly and serve quickly.

References:

Baidu encyclopedia-hotel service