Four Difficulties and Two Countermeasures of Hotel Safety Management

Hotel is a comprehensive service enterprise that provides accommodation, catering, entertainment, shopping and other services for guests. It is the living base for guests to travel, business, meetings and other activities. For guests, hotel products are not only the bed in the room and the food in the restaurant, but also the pleasure and comfort they enjoy when consuming these material products. The following are four difficulties and two countermeasures about hotel safety management that I have sorted out. Welcome to reading.

First, the difficulties of hotel safety management

(a) The hotel is open for business.

After the reform and opening up, almost all hotels opened their doors to welcome guests. The business philosophy of "customer is God" and "customer is always right" has been accepted by many hotels. The hotel should not only warmly receive every guest who enters the store, but also prevent criminals from committing crimes, which brings great difficulties to safety management.

(2) Hotels have become new criminal targets.

Hotel guests, usually business guests and tourists, have a lot of personal belongings, and are becoming the target of criminal activities by overseas criminals and internal illegal employees. If there are loopholes in the hotel's security management, criminals will take the opportunity to commit crimes. For example, on a certain day in a certain year, theft cases occurred in foreign-related hotels in Shanghai 1 1, with a total amount of 7 1.8 million yuan. There have been many hotel thefts in Pingdingshan, and Shanghai guests in a hotel in Zhengzhou were robbed of more than 65,438+10,000 yuan.

Judging from the theft cases in hotels, internal employees and internal and external collusion also account for a considerable proportion. For example, in 1998, there were many cases of employee theft in foreign-related hotels in Guangzhou. Hotel employees can come into contact with the money, goods and materials of hotels and guests in their daily work. If one's self-cultivation is insufficient, the hotel's safety management will be impossible to prevent.

(C) guests have a weak sense of safety

In all kinds of safety accidents in hotels, there are many reasons related to the weak safety awareness of guests, such as leaving valuables in the guest room casually instead of the front desk, giving criminals an opportunity; Let "escort" into the room, and the result is to lead the wolf into the room and be killed. 1997 A murder case occurred in a four-star hotel in Dongguan, in which a guest casually opened the door to a gangster posing as a waiter.

There are also many hotel safety accidents caused by the guests themselves. For example, 1985, a big fire broke out in Harbin Swan Hotel. The reason is that an American guest is smoking in bed after drinking. 1988 Guangzhou Garden Hotel, a letter from a Hong Kong couple setting off fireworks in their guest room almost led to a disaster. The uneven quality of guests and weak safety awareness have become hidden dangers in hotel safety management. Such as: 20 12 Xiangyang fire destroyed a hotel and so on.

(4) Criminals are cunning and secretive, and there are "smart thieves".

From the analysis of cases cracked by the Public Security Bureau in recent years, criminals are often professional criminal gangs with high IQ and high technology. They often wear brand-name clothes and stay in high-end luxury hotels as rich people, so they are quite familiar with the hotel, so that the hotel security manager relaxed his vigilance. When such criminals commit crimes, the division of labor is clear. It only takes a few seconds to open the magnetic card password lock without leaving any clues. 200 1, Nanning, Guangxi, cracked a criminal gang composed of four people who committed crimes in hotels. They can copy credit cards and door magnetic cards. 34 crimes were committed in two years, with a case value of 6.5438+0 million yuan. However, public security organs and hotels often suspect that waiters or hotels have reported false cases, and finally they go away.

Second, do a good job in hotel safety management countermeasures

(A) to strengthen the safety education of employees

L, strict waiter recruitment training. When recruiting employees, hotels should strictly check to prevent some undesirable elements from mixing with hotel employees, and conduct regular training and education for all recruited employees, so as to improve the quality of employees and cultivate the awareness of obeying the law.

2, establish a perfect training system, including:

(1) During the induction training, new employees are required to master the basic knowledge of safety precautions, such as how to handle abnormal situations; If a fire is found, it will call the police to reduce the fire and evacuate the guests correctly.

(2) Strengthen the on-the-job training of employees and improve their ability to identify criminals, such as asking them to identify professional women and drug addicts by observing colors.

(3) Conduct professional ethics education and disciplinary education for employees, and build a high-quality workforce.

(4) For some typical cases and serious fires in the society, strengthen the safety awareness of all employees through plenary sessions.

(5) Implement a safety assessment system for all employees.

3. Require all staff to establish the concept of "everyone is responsible for hotel safety".

(B) pay close attention to internal safety management

Many hotel cases show that the success of criminals is closely related to the carelessness and lack of safety awareness of hotel internal security managers, and even some employees just judge people by their appearances, which makes hotel security facilities and personnel fail to play their due role.

Hotels should strengthen management in the following aspects:

1. The security department shall, according to the actual situation of the hotel, cooperate with various departments to formulate a set of practical and effective safety prevention procedures, emergency plans and management rules and regulations, and prepare for various emergencies according to the work priorities in different periods.

2, establish and improve the safety management rules and regulations and inspection system, implement the post responsibility system. The security department should strengthen the inspection of relevant places in the hotel, and find and eliminate all kinds of unsafe factors in time.

3. Any employee who finds suspicious personnel or non-resident personnel wandering around the hotel floor should take the initiative to ask, and pay attention to language skills when asking.

4. A three-level responsibility system shall be implemented, and the general manager, department manager and team shall designate the person in charge of fire prevention step by step, and the principle of "whoever is in charge shall be responsible" shall be implemented for all safety accidents in the hotel.

5, the implementation of public security fire safety assessment system, the department (post) or personal safety work and its economic interests directly linked.