Zhejiang woman broke100000 yuan bracelet in the hotel and demanded compensation from the hotel. Is this the responsibility of the hotel?

The woman fell on the hotel stairs, cured more than 10 smallpox, and spent 1 10,000 yuan, but the hotel was unwilling to take responsibility for it, thinking that the woman herself was careless, but the woman thought that the hotel stairs were smooth and no anti-slip tips were placed, and the hotel should be responsible. what do you think?

As we all know, operators should protect the personal safety of customers when consuming in business premises, but how to calculate whether the protection is in place is a controversial place. From the operator's point of view, if the reminder and various preventive measures are in place, the protection obligation will be fulfilled, and the rest will need the customer's own attention.

A woman in Hangzhou, Zhejiang is happy to stay in a high-end hotel. When taking a bath in the hotel that night, she accidentally fell down, not only hurting her arm, but also breaking the bracelet she was wearing. So the woman found the hotel staff theory, but I didn't expect a word from the staff to make the woman angry instantly.

At that time, the woman came out of the bathroom after taking a shower and suddenly slipped and fell heavily on the floor. The arm was bleeding and the bracelet was broken. Afterwards, the woman found the hotel staff theory, but the hotel staff said that the woman fell and refused to admit compensation. So the woman and the staff had a quarrel. At this time, the person in charge of the hotel came out and said that the room fee and medical expenses could be exempted, as well as the cost of repairing the bracelet, and finally an additional compensation of 20,000 yuan was made. The woman said it was acceptable.

But from the customer's point of view, no matter what preventive measures the operator takes, as long as he is injured by accident, the personal safety of the customer will not be guaranteed. If the loss is not big, operators will also spend money to eliminate disasters. If the losses are great, it will be difficult to negotiate successfully. Customers will ask for full compensation, and operators will only pay part of it.

The bathroom door of a women's hotel in Zhejiang fell down, and the bracelet worth 654.38+ 10,000 yuan was broken into several pieces. She asked the hotel to pay 65438+ million in full, and the hotel was only willing to pay 2 1. The thing is, Ms. Wang, who lives in Hangzhou, Zhejiang Province, traveled to Zhoushan with her family during the National Day, but came home in a bad mood because she stayed in a hotel.

Ms. Li said that the hotel stairs were smooth and there were no anti-slip warning signs, which led to a fall. Hotels should be liable for compensation if they fail to fulfill their security obligations in public places. However, the hotel believes that they have posted several tips of "slide carefully" and "step carefully" in many obvious positions such as stairs, walls and stairs. In addition, in order to prevent skid, a thick carpet has been laid, which has fulfilled the obligation of safety guarantee. Ms. Li was injured because she was distracted when she went downstairs and didn't pay attention to observation. It's entirely her own fault and she shouldn't be liable for any compensation.

At the scene, Ms. Wang also said the plan negotiated with the lobby manager in the early stage. The hotel exempted 5704 yuan from the room charge for two rooms and two nights, and paid her the loss after the injury, as well as the cost of making gold inlaid jade with her mobile phone, and compensated her with 20 thousand yuan in cash.

After returning to Hangzhou, the hotel did not dock with her. Although her wrist injury is not serious, she still has to rest at home 1 month. She hopes that the hotel can take on some responsibilities. After all, the personal safety of customers can not be guaranteed. As for the proof of the value of the bracelet, Ms. Wang said that she could not prove its value 1 10,000 through the purchase of a friend, only the bracelet certificate.

On the bracelet certificate provided by Ms. Wang, there is no relevant value explanation, only that it is Jade A goods. The reporter also called the hotel lobby manager to ask about this matter. The other party replied that he did not have the right to be interviewed, and he could only feed back the situation to the hotel public relations department, which responded to the incident and compensation plan.

That woman was really injured in the hotel. She broke not only her arm, but also her valuable bracelet. As a high-end hotel, guests are injured due to inadequate safety precautions, so they should take the initiative, not go back on their word, which will only damage the reputation of the hotel.

As a hotel, when there are problems, we should take the initiative to solve them, communicate and negotiate with consumers with professional service attitude, and strive to give consumers a satisfactory solution. As a consumer, when staying in a hotel, we must pay attention to safety and avoid accidents.