What should I do if the guest’s flight is temporarily changed and the hotel is not notified and the airport pick-up is empty?

It is recommended that the hotel take the following measures:

1. Contact the guest as soon as possible: If it is discovered that the guest’s flight has changed and the hotel has not been notified, contact the guest as soon as possible to learn the details situation and coordinate solutions.

2. Provide alternatives: If the guest needs to reschedule the airport pick-up, the hotel can provide alternatives, such as booking a special car, taxi, etc., to ensure that the guest can arrive at the hotel smoothly.

3. Negotiate with travel agencies or airlines: If the guest fails to notify the flight change in advance, the hotel can contact the guest's travel agency or airline to seek a negotiated solution to avoid similar problems from happening again.

4. Keep records: During the process of negotiating and solving problems with guests, the hotel needs to keep relevant records for future inquiries and reference.