What if a guest burns a hole in the hotel sheet by smoking and refuses to admit it?

1. Since the guest doesn't admit this fact, he won't claim compensation from the guest and let him leave happily. Anyway, a smoke hole is not a big deal, so as not to leave a bad impression on the guests. Wouldn't it be better to let the guests leave happily? But if every guest damages the hotel's articles so much and leaves happily for a long time, won't the hotel become a shabby hotel? Guests staying in this room will definitely have a bad impression on the hotel in the future, so the method is not advisable.

2. Inform the guest that the hotel has the rules and regulations of the hotel, and the damaged items of the guest must be compensated according to the price. This way not only can't be fully understood and accepted by the guests, but also may cause their dissatisfaction and disgust, thus affecting their desire to stay in this hotel next time. In principle, it is not desirable.

3. Inform the guests that the hotel's rounds system is very strict. When the last guest checked out, the hotel attendant checked you in before you checked in. I hope you can understand the difficulties of the hotel, help * * * maintain the hotel system, and give you a preferential price for a regular customer to make up for your loss this time. This method is reasonable, which can not only make the guests accept the fact of compensation, but also consider the guests and safeguard their rights and interests.

Enlightenment to hotel managers;

1, the rounds system must be strictly implemented, and the damaged ones must be reported to the maintenance room, so as not to make do with it, so as not to wronged the guests and cause bad feelings to them. We should safeguard the rights and interests of every guest.

As a hotel waiter, you must be able to convince people by reasoning and strengthen language training. Nothing can be handled simply. We should not only maintain the hotel system, but also save some face for the guests. Don't be unreasonable, it will offend many guests and even affect the reputation of the hotel.