Hotel Reservation Workflow Hotel Reservation Department Workflow

1, meituan hotel booking process 2. What is the process of calling the hotel to book a room? Do I need to pay more? 3.Booker 4 workflow. Operating process of hotel telephone reservation. Hotel banquet reservation procedure? Meituan's hotel reservation process

To book a hotel in advance by using Meituan APP, you can follow the following steps:

1. Open Meituan APP first, and then open "Hotel Accommodation" after entering.

2. Fill in your destination, check-in time and check-out time in the opened page. At the same time, you can also choose the geographical location, star rating and price range of the hotel according to your own needs. Click "Find Hotel" after selection.

3. Enter the search results page. On this page, you can display the price details and information details of each hotel we need through restrictions such as location area, price star rating, intelligent sorting and type screening.

4. Click the name of the hotel you want to book. After entering the page, select your favorite room and click the "Book" button.

5. After confirming that your pre-order information is correct in the pop-up page, you can click the "Book" button to jump to the order confirmation page.

6. Click "Submit Order" and complete the payment. After completing the order, you will receive an order verification code, and you can check in at the front desk of the hotel.

Extended data:

The hotel check-in process is as follows:

1. Generally speaking, when you check into a hotel, you should go to the front desk first, and the staff will ask if you have booked a hotel. If you don't have a reservation, we will recommend a room type to you.

2. After the room type is selected, a deposit is required. You can choose to pay in cash or use a credit card as authorization. Please keep the receipt or authorization.

3. After completing the formalities, the staff will give the room card with the room number written on it, and the customer can open the door according to the room number.

When you check out, you should pay the bill together. Go to the front desk to explain the check-out, and the front desk will inform the housekeeping department to make rounds. If you find things missing, you need to put them on the bill.

5. Then the staff will print the bill. After the customer pays or swipes the card, the excess cash will be refunded. If it is authorized before, the staff will tear up the authorization form in person. Of course, customers can take it back. The invoice needs to be explained, otherwise the front desk staff will not give it.

The specific details of different hotels may be different, but the general process is above.

What is the process of calling the hotel to make a reservation? Do I need to pay more?

The process is as follows, no extra charge is required.

Step 1: After choosing a suitable hotel, place an order by telephone, internet or fax, and quote the guest's name, room type and check-in date to make a reservation.

Step 2: The hotel will confirm the reservation information within one hour after receiving it.

Step 3: After receiving the confirmation from the hotel, the guest only needs to quote the guest's name at the hotel front desk.

Step 4: You need to bring an adult ID card when you check in and pay a certain deposit.

Check-in: You must register with a valid certificate when staying in the hotel. Generally, the hotel will charge a certain deposit for some consumption or damage in the hotel (the deposit will be returned after the fee is settled with the deposit slip when checking out, and the amount of the deposit depends on the regulations of each hotel.

Precautions:

1. Hotel rooms are generally reserved until 6 pm on the same day, and may be reserved until 5 pm on holidays;

2. If the guest is late for other reasons, please call directly to book the room after the reservation is successful. Credit card guarantee or advance payment is needed in special periods such as exhibitions.

Due to seasonal changes, the room price may be inaccurate. Please refer to telephone consultation or final confirmation.

4. For hotels that need credit card guarantee, the requirements for canceling reservations are different. If the cancellation is made within the valid working days required by the hotel, it is ok. Otherwise, you will not be able to cancel your reservation. If you fail to check in, the corresponding room rate will be deducted from your credit card.

References:

Baidu encyclopedia-hotel reservation

Booker's workflow

Booker's workflow

First of all, read the handover content carefully.

Second, learn more about the use of the room on the same day and in the near future, agree on the arrival time and number of guests in the room, and communicate with relevant positions in time.

Third, learn more about the VIP status, room number and arrival and departure time on the day of booking; Confirm whether the room has been allocated and its status. If not, inform the front desk to arrange it as soon as possible.

4. Send the VIP list and statements to the general manager's office, housekeeping department and catering department.

5. Understand the booking situation of groups and individual passengers on that day, and print relevant information and data on the form.

6. Organize and bind the order of the previous day.

Seven, if Sunday, should make next week's "room reservation form", "VIP reservation form", sent to the relevant departments.

Eight, carefully complete the appointment of the day, can not be completed in time should be clearly stated in the log book, so that the next class can be completed.

Precautions:

1, when filling in the purchase order, you must be very careful, and fill in the column by column with neat handwriting and no mistakes. Otherwise, it will bring unnecessary trouble to the work, and then affect the service quality and the economic benefits of the hotel.

2. After receiving the reservation letter, you should pay attention to efficiency and deal with it immediately, and you can't keep the guests waiting.

When answering the phone, be sure to use polite language, be friendly and kind, and respond appropriately.

Hotel telephone booking operation process

Answer the phone within three rings and announce yourself (for example, hello, this is XX Hotel.

Ask the guest about the four elements of reservation:

1, arrival date

2, the required room type (introduction room type should be based on the price from high to low.

3. Number of rooms required

4. Days of stay.

After asking, see if there is a room that meets the needs of the guests. If yes, ask the guest's name politely first, and then ask the guest the payment method: credit card, cash or debit card.

Be sure to leave the guest's contact information, and then tell the guest when the hotel will reserve a room for him. If the guest fails to arrive after the reservation period, he will sell the reserved room to another guest.

Finally, repeat the guest's reservation requirements.

Extended data

Through the application of the hotel call center, customers can get in touch with the customer service staff of the call center anytime and anywhere through web pages, instant messaging tools, emails, faxes, etc. , and make reservations and other services.

Accept customers' booking applications and other businesses through manual seating, self-service voice service, e-mail, fax and instant chat tools. , generate a dispatch and forward it to the corresponding department for processing. After the results are sent back to the enterprise call center through the network, the customer service staff will reply to the customer by telephone, fax, SMS and email. Customers can also know at any time which part of the business they are applying for and which department is handling it through the system. The system can let the customer service staff know the caller's identity background information for the first time.

CustomerService mainly embodies a customer-oriented value, and integrates and manages all elements of the customer interface with the preset optimal cost-service combination. Broadly speaking, anything that can improve customer satisfaction belongs to the category of customer service. Customer satisfaction refers to the gap between what the customer actually "perceives" and what he expects.

Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service mainly in the form of typing and chatting; Video customer service refers to customer service mainly in the form of voice and video; Voice customer service refers to customer service with mobile phone as the main form.

Originated in the 1930s, the customer service center initially transferred users' calls to the answering desk or experts. Since then, with the increase of calls and answers that need to be transferred, an interactive voice response system has been established, which can realize that some common questions of customers can be answered and handled by the machine "automatic operator". In the traditional sense, the call center refers to a call answering center that mainly answers people by telephone and provides customers with various telephone answering services.

In order to maintain the service level and ensure the efficiency, the call center must have the following characteristics:

(1 unify all channels between customers and companies;

(2) Allow customers to experience any channel of interaction with the company;

(3) Changing customer interaction to a lower-cost channel through the existing technology;

(4) Continuously strengthen the automation of the interaction process in order to respond more quickly and effectively;

(5) Process standardization. Solve customers' problems in a more timely and appropriate way.

reference data

Hotel Call Center Baidu Encyclopedia

Hotel banquet reservation procedure?

First, the hotel banquet reservation procedure is generally:

1, determine the basic elements such as banquet time, theme and attendance;

2. Planning and layout design of banquet venues;

3. Dishes and drinks in the kitchen after the banquet. ;

4. Communicate and determine the banquet holding process;

5, prepare lighting, sound, projection and other equipment.

2. Banquet reservation is a catering business activity that hotel catering enterprises accept and arrange suitable dining environment and dining place according to the consumption demand of catering banquets and certain procedures. Banquet reservation is a professional catering operation and an important link in banquet sales management. Banquet reservation process is not only a product promotion process, but also a customer organization process. Banquet reservation plays an important role in the collection and arrangement of catering customer information, and is the basis of banquet menu design, raw material organization, processing, production and sales services.