How to deal with hotel guests' complaints about fleas in their rooms?

1, first arrange for guests to change rooms and upgrade rooms if necessary.

2. Buy antipruritic drugs for guests and give them mosquito repellent spray.

I apologize for giving the guests better fruit.

Go to the guest's old room to see if there are really fleas. It is also possible that the guest is allergic to hotel linen.

5. Arrange the receptionist to greet the guests when checking out, and inform the assistant manager of the lobby, who will explain the reasons to the guests and apologize to them again. It's best to serve the guests again, such as booking a car for the guests. Remember to be sincere.

Finally, send the guests to the gate until they leave.