Etiquette knowledge of business mail

To respect a person in business communication, we must first know how to save time for others. The key to saving others' time is to provide valuable confidence to those in need. The following is what I collected for you.

E-mail etiquette principle

Principle 1: Netizens are human beings. Although the two ends of the internet are strangers, it does not mean that the other side is illusory. If you can't say it in person, you can't say it in the mail. Always respect each other and you will win others' respect for you.

Principle 2: When the intangible professional image transmits information through the network, we should maintain the professional image of the company and ourselves, be kind but not frivolous, be confident but not proud, and answer generously and appropriately.

Principle 3: Match words with deeds. Morality and law on the Internet are the same as those in real life. Don't think that online transactions are not with computers, but with people. Therefore, we must not lower our professional ethics standards, and we must be responsible for our words and deeds.

Principle 4: Respect the privacy of others. When communicating with customers and colleagues, don't involve the privacy of the other party, let alone publicize and spread the privacy of others.

Principle 5: Tolerance. When you see someone write a wrong word, use a wrong word, ask a low-level question or operate the computer improperly, please don't laugh at them, because you are not born to know everything. Please help him if necessary.

The importance of e-mail etiquette

In e-commerce activities, e-mail has become an important means to communicate with customers and colleagues. For e-mail users, they spend about 30% of their working time reading e-mail full of jokes, spam and personal notes every day, but there is not much work-related content. E-mail, fax and mobile phone bring convenience to people, but the overload of information also wastes time. At this time, email etiquette can help email writers and readers improve the productivity and competitive advantage of enterprises. In the process of modern e-commerce communication, a lot of time is wasted mainly because e-mail is unclear and unseemly. Whether the subject is clear and the content is properly interpreted is the key to e-mail. Because some emails are not clearly written, readers need to spend a long time deciphering their original intention, or there are follow-up emails to ask or clarify after sending them. Therefore, mastering the necessary e-mail etiquette can reduce the amount of spam, promote communication and cooperation, and reduce more and more things caused by media abuse. For some of the most common etiquette problems in email writing, if handled properly, it can promote cost saving.

E-mail etiquette and precautions

The theme should be clear.

The subject of e-mail is that the recipient knows the first message of the e-mail, so it is necessary to outline and use meaningful subject lines so that the recipient can quickly understand the content of the e-mail and judge its importance. Generally speaking, an email has only one subject.

Polite greetings and greetings

In e-mail, it is not only polite to address the recipient properly, but also can clearly remind the recipient that this e-mail is for him and ask him to give the necessary reply. At the same time, greetings at the beginning and the end are also essential. "Don't be too polite".

Concise text

The body of e-mail should be concise and smooth; The information should be elaborated completely; To avoid spelling mistakes and typos as much as possible, pay attention to the use of spelling check; Prompt important information reasonably. In the information society, anyone's time is extremely precious, especially for business people.

Prompt attachment inspection

If there is an attachment in the email, the recipient should be prompted to view the attachment in the email body. Attachments should be named with meaningful names, and the number of attachments should not be too large. If there are many attachments, they should be packaged and compressed into one file.

Respond to important emails in time.

You should reply to others immediately after receiving their important emails.

Don't send private or confidential information.

There are no secrets on the electronic network. Others can check the emails they send and receive at any time. If you choose "permanently delete", many software and network services can still access the information on the hard disk, so don't send some letters involving company secrets or forward jokes and other non-work-related emails to colleagues.

You don't need to reply to all the emails.

A survey of users shows that when users write emails or make meeting invitations, they often write many recipients, sometimes even the whole working group or all colleagues, which leads to an increase in labor costs. In fact, as long as employees are trained to pay more attention to mail distribution, it can help eliminate the daily mail intake of 10% and effectively improve productivity. Think twice before clicking the "Reply to All" button, and use group sending with caution.

Correct e-mail etiquette can promote cost saving and improve productivity, and choosing a good enterprise mailbox provider can better assist enterprise users, both of which are indispensable. human