How to improve the management coordination of hotel departments

The coordination between department management is called horizontal communication. Horizontal communication refers to the communication between people who have the authority and status of relatively equal in the organization. Because it is an equal relationship, it poses less threat to the other party, and it is not related to punishment like communication between superiors and subordinates. Because most horizontal communication occurs in seeking help at work, there are many cases of mutual shirking, which leads to communication difficulties.

The goal and form of horizontal communication

The goal and form of horizontal communication (parallel communication): it is the necessary environment and guarantee for enterprises to realize team spirit; Department meetings, coordination meetings, employee interviews, memos, special reports, regular training, etc.

Obstacles to horizontal communication

Obstacles to horizontal communication: departmentalism, short-sightedness, hierarchical prejudice in understanding organizational structure, differences in employees' personality or knowledge level, doubts, fears and threats in understanding certain policies.

Advantages of horizontal communication

Horizontal communication can take the form of formal communication or informal communication. Usually the latter method is the majority, especially when the formal or pre-drawn information communication plan is difficult to achieve, informal communication is often an extremely effective remedy. Horizontal communication has many advantages: First, it can simplify procedures and formalities, save time and improve work efficiency. Second, it can make all departments of the enterprise understand each other, help cultivate the overall concept and cooperation spirit, and overcome the selfish departmentalism tendency. Third, it can increase mutual understanding and accommodation among employees, cultivate friendship among employees, meet employees' social needs, and improve employees' work interest and attitude.