How to cleverly transfer calls from the front desk to the purchasing department?

A little trick is to change a friend in your phone address book to the leader of the company you want to visit, go directly to the front desk of the company, get close first, and then make an appointment with Mr. XX, for example Let's talk about Mr. Zhang. There must be someone with the surname Zhang. The front desk asks you if you have made an appointment. Just say that you have contacted him and you will visit him today and ask the front desk to transfer you.

It usually works; if the front desk asks you to call, then you should be prepared beforehand. Ask a friend to call you. If the phone shows Mr. Zhang, isn’t it? Then show the phone to the front desk. , the premise is to hang up the phone so that the front desk will not block you; the third method is also to change the name in the address book first.

Go to the front desk and make a phone call on purpose, and then ask the front desk if Mr. Zhang is there. If there is any obstruction at the front desk, tell the front desk that you have made an appointment to wait for him at the company. He just called and asked you to be at the front desk. Wait, and then you try to talk to the front desk about the purchasing department's issues and find what you want in the conversation.

The front desk receptionist, also called the "administrative front desk", corresponds to the "administrative back office" and is under the jurisdiction of the company's administrative department. It is one of the typical positions in modern enterprises. It is the company's external face and represents The company's image must have a good image and temperament. Since this position needs to be on duty and is not allowed to be off duty, the minimum number of people in this position must not be less than 2. Most companies usually provide periodic internal transfers based on personnel mobility.

He is usually mainly responsible for customer visits and registration, telephone transfer and other matters, greeting guests, judging guests' intentions and reception, handling relevant procedures, answering incoming calls, and returning visits to frequently asked questions.

Job Responsibilities

1. Obey the work arrangements of the reception manager and director.

⒉Exceptional and special matters must be reported to superiors.

⒊Accept any work assigned by your boss at any time.

⒋Collect and archive guest information, and verify relevant information.

⒌Receive guests, handle the difficulties and requests that guests encounter in the hotel in a timely manner, and provide corresponding services and necessary assistance.

⒍ Provide inquiry services, but remember not to disclose guest information to others casually.

⒎Print various business reports.

⒏ Pay attention to various promotional activities in the hotel.

⒐Promote guest rooms and hotel facilities and services.

⒑Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.