Reception etiquette test paper

Civilized etiquette is an issue that we have been paying attention to. So how to implement reception etiquette? Here are some contents I have collected and compiled. I hope it will be helpful to you. Below are some reception etiquette test papers that I have compiled for you. I hope it will be helpful to you.

Reception Etiquette Test Paper 1

1. According to research, among customers who are treated rudely by a company's marketing staff, each customer has to tell his experience to several other people on average:

A , 6

　B, 7

C, 8

D, 9

2. Research in interpersonal social psychology shows that communication The important basis for the attraction between the two parties is:

A. Primacy effect

B. Consistency factor

C. Good at expressing yourself

< p> D. Behave and speak elegantly

3. When shaking hands with ladies, the generally unused form is:

A. Hold hands with both hands

B. Palm down

C. Palm up

D. Hold only the fingers

4. In the following situations, it is most suitable to use greetings to communicate with others. The objects to express greetings and respect are:

A. Meeting with the opposite sex

B. Meeting with a distinguished person

C. First meeting

D. Meeting many times

5. On more solemn occasions in international exchanges, the common etiquette between men to express warm friendship or congratulations and thanks is:

A. Kissing ceremony

B. Hug ceremony

C. Kiss hand ceremony

D. Cheek kiss

6. Call the other party. If no one answers the ring, you should wait at least a few times before hanging up:

　A, 3

　B, 4

　C, 5 < /p>

D. 6

7. When handing out your business card, which of the following does not comply with etiquette standards:

A. Hand it out with both hands

B. Hand it out with your right hand

C. Distribute 5 in the crowd

D. The font faces the recipient

8. Follow the basic standing posture According to standardized requirements, the general opening of the two toes is:

A, 30~40 degrees

B, 45~60 degrees

C, 60~75 Degree

D. 90 degrees 9. The basic forward-reaching sitting posture requires that the whole foot is on the ground and the angle between the calf and the ground must not be less than:

A. 15 degrees

< p>　B. 30 degrees

C. 45 degrees

D. 60 degrees

10. When sitting on a chair with armrests, women generally do not The method used is:

A. Put both hands on the armrest

B. Place one arm on the armrest

C. Put the fingers of both hands on the armrest

D. Place the fingers of both hands on the legs

11. The more elegant squatting posture used by women in public occasions is:

A. Open and combined type

B. High and low type

C. Diagonal type

D. Cross type 12. When walking, the amplitude of the front and back swing of the arms must not exceed:

A. 15 degrees

B. 30 degrees

C. 45 degrees

D. 60 degrees 13. Standardized gesture requirements , the angle between the palm plane and the ground is:

A. 45 degrees

B. 60 degrees

C. 90 degrees

D. 180 degrees

14. In the curved-arm please gesture, the distance between the curved-arm hand and the body is approximately:

A. 10 cm

< p>　B, 20 cm

C, 30 cm

D, 45 cm

15. In traditional industries

, men’s grooming regulations require that the length of their hair should not exceed:

　A, 3 cm

　B, 4 cm

　C, 5 cm

D. 6 cm

16. Among the various stimuli in interpersonal communication, visual impressions such as expressions and attitudes account for approximately:

A. 55%

　B. 65%

　C. 75%

　D. 85%

　17. According to psychological research, how much time should you look at the other person? , indicating that the interest in the other party may be greater than the conversation:

　A, 50%

　B, 60%

　C, 70%

D. 80%

18. Women should pay attention to elegance and elegance in formal occasions. Which of the following combinations is wrong when wearing a suit and skirt:

A. Black transparent stockings

B. Backpack

C. Narrow skirt and knee-length skirt

D. Black or brown pumps

19 . When arranging customers to travel to suburban counties for long-distance sightseeing, generally how many kilometers should they choose to stop and rest at an appropriate place:

　A. 50 kilometers

B. 60 kilometers

C. 70 kilometers

D. 80 kilometers

20. Flying the national flag must be solemn and solemn, in line with international practice:

A. Two countries The national flags are hung side by side, and the right side should be up when viewed from the auditorium at the venue

B. When flags are hung on vehicles, the direction of travel of the car shall prevail. The driver’s left hand is the main direction and the right hand is the passenger side< /p>

C. When flying the national flag on formal occasions, the front should face the audience, that is, unfold it from the left side of the flag cover.

D. To lower the flag to half-mast, first raise the flag to the top, and then lower it to the distance from the flagpole. 1/2 place

2. Multiple choice questions: (***40 points)

1. The more elegant squatting posture used by women in public occasions is ：

A. Bending type

B. High-low type

C. Inclined type

D. Cross type

2. Business ladies should pay attention to elegance and elegance in their attire in formal occasions. Which of the following combinations is wrong when wearing a suit and skirt:

A. With flesh-colored transparent socks

B. Carrying a backpack

C. Knee-length skirt

D. Black or brown shallow mid-heeled shoes

3. When arranging meetings or talks , which of the following practices are correct:

A. Generally only provide soft drinks

B. Send champagne when the negotiation is successfully concluded

C. Arrange the translator to sit Behind the host

D. If the conversation takes too long, you can serve black tea

E. A courtesy interview usually lasts about 30 minutes

4. International etiquette emphasizes that ladies are given priority. , in which of the following situations should women go first:

A. Going up and down the stairs

B. Taking the elevator

C. When entering the theater and someone is waiting to take your seat

p>

D. In a crowded train carriage

5. Men do not have to take care of women’s special items. These items include:

A. Umbrellas

B. Gloves

C. Cosmetic bag

D. Shopping bag

6. When having a Western banquet, the tableware placed on the table is very particular:

p>

A. Each dish is paired with a knife and fork, placed in order from the inside out

B. The knife and fork placed above the main plate is used for eating desserts

C. Stop eating and place the knife and fork on the plate in a figure-eight shape

D. Press the drink cup from the outside

Place them in order

7. The main functions of clothing in formal occasions include:

A. Practical function

B. Ceremonial function

C. Decorative function

D. Social function

8. Men’s standing posture should be natural and generous:

A. Both sides Keep your feet shoulder-width apart

B. Stand in a V-step or T-step

C. Hold your arms in front of your chest

D. Put your hands in front of your abdomen Holding fingers

E. Hands hanging naturally

9. As one of the world’s fashion authorities, Ms. Verrelander believes that some body elements are closely connected with beauty:

< p>　A. Neck

　B. Back

　C. Head and feet

　D. Arms and legs

　E. Walk< /p>

10. In formal occasions, when matching ties, shirts and suits, you should pay attention to the following:

A. No more than 4 colors of ties

B. At least one of the colors of the tie The same color as the shirt or suit

C. White long-sleeved shirt is the most formal

D. Short-sleeved shirt cannot be matched with suit

E. Tie with Windsor knot With an open-collar shirt

11. Among the following sitting postures, which one is more suitable for women:

A. Open-knee and closed-hand posture

B. Reach forward Type

C. Inclined type

D. Point your feet behind the ground.

E. Open and combined type

12. Different The gesture habits of different countries are very different. Common ones are:

A. Japanese gestures for others to come over, palms up

B. European and American gestures for calling a dog are palms down

< p>　C. In Australia, thumbs up is a sign of swearing

　D. In Singapore, extending the index finger indicates the most important gesture

E. In Britain and the United States, the V-shaped gesture indicates victory

13. Which of the following are consistent with the dress code for suits in formal occasions:

A. Button the top button of a two-button suit

B. The sleeves of a shirt grow out of the suit Sleeves 1.5CM

C. Button the two middle buttons of a four-button suit

D. The length of the trousers covers about 2CM of the shoe upper when standing

E. Wear a woolen cardigan and tie under the sweater

14. In formal occasions, the practice that conforms to the principles of professional women’s accessories is:

A. Jewelry worn at the same time No more than 3 pieces (set)

B. Same texture and color

C. Exquisite dangling earrings are more elegant

D. Anklet worn on stockings Outside

E. Wear only one engagement or wedding ring

15. When receiving guests, the hotel bellboy should pay attention to the following service links:

A. When guests get off the car, they should open the door and block the car

B. When receiving group guests, they should nod to each guest continuously

C. When guests go through the formalities at the front desk You should stand next to the guest

D. When leading the guest, you should walk about two steps in front of the guest

E. When leaving the guest room after sending your luggage into the guest room, you should face the guest and step back one or two steps. Step, then turn around and leave

16. According to traditional Western etiquette, clothing suitable for formal social occasions during the day or evening is divided into:

A. Regular dress

B. Big dress

C. Casual clothes

D. Casual clothes

E. Small dress

17. The boundary language is The information conveyed by spatial distance, which of the following are close or friendly distances:

A. 30 cm <

/p>

　B, 60 cm

　C, 1 meter

　D, 1.3 meters

　E, 1.5 meters

18. In tourism service situations, the most common angles for bowing are:

A. 10 degrees

B. 15 degrees

C. 30 degrees

D. 45 degrees

E. 90 degrees

19. The main basis for determining the specifications for welcoming guests is:

A , Protocol order

B. Courtesy specifications

C. Guest identity

D. Purpose of visit

E. Relations between the two countries

p>

20. The national flags must be displayed solemnly and in line with international practice:

A. The national flags of the two countries are hung side by side on the wall of the rostrum. When viewed from the auditorium at the venue, the left side should be upward< /p>

B. When hoisting a flag on a vehicle, it is generally based on the direction of travel of the car. The left side is the main side and the right side is the passenger side.

C. When hoisting the national flag, attention should be paid to the direction of the flag cover. Expand the left side and do not hang it backwards

D. When a foreign-funded enterprise flies the Chinese national flag and the corporate flag at the same time, the national flag must be placed in a more prominent position. Reception Etiquette Paper 2

1. Single Item Multiple choice questions

1. Standard standing posture requirements do not include (D\)

A Stand upright

B Straight body

C Shoulder Flat

D. Legs together

2. The four taboos of wearing a skirt do not include (C\ )

A. Wearing a black leather skirt

B Skirt, shoes and socks do not match

C Wear a white skirt

D Three-cut legs

3. What is the incorrect way for women to wear skirts? (C)

A. Not wearing a black leather skirt

B. You can choose nylon stockings or wool high socks or pantyhose

C. The socks cannot be submerged in the skirt

D You can choose flesh-colored, black, light gray, or light brown socks

4. There are four specific requirements for your hands: clean, no eye-catching nail polish, and no shaving Long nails and (\A)

A Armpit hair does not appear

B Not dry

C Not wearing cumbersome jewelry

D None of the above are correct

5. A business-style self-introduction needs to include the following four basic elements (\D)

A unit, department, position, phone number

B Unit, department, address, name

C name, department, position, phone number

D unit, department, position, name

6. When introducing others, The sequence that is not in line with etiquette is (\C\ )

A When introducing an elder to a junior, the junior should be introduced first, then the elder

B When introducing a lady to a male , men should be introduced first, then women

C When introducing married people to unmarried people, the married people should be introduced first, and then the unmarried people

D Introduce the guests and the host When getting to know each other, you should first introduce the host and then the guests

7. When shaking hands (D\)

A with the left hand

B wearing sunglasses

C Use both hands to shake hands with the opposite sex

D The duration should not exceed three seconds

8. Regarding the etiquette of shaking hands, the incorrect descriptions include: (A\ )

A The person who reaches out his hand first is the one with lower status;

B When a guest arrives, the host should extend his hand first. When guests leave, the guests shake hands first.

C When a subordinate shakes hands with a superior, he should extend his hand after the subordinate extends his hand;

D When a man shakes hands with a woman, the man should extend his hand after the woman does.

9. Which of the following does not conform to the standard order of serving drinks (C)

A. Guest first, then host

B. First honor, then humble

C Serve men first, then women

D Serve drinks to people with high status and status first, then serve drinks to people with low status and low status

10. Send business cards The method is (\A )

A both hands or right hand

B both hands

C right hand

D left hand

11. Which of the following is incorrect (\A\ )

A A man handed his business card to a woman. The man walked towards the woman, took out the business card from his jacket pocket with his right hand, pinched the upper corners of it with both hands, and handed it over with the front side slightly tilted.

B A woman handed her business card to a man. The man took it with both hands, read it carefully silently, and then said: "Manager Wang, nice to meet you!"

C A man met a woman. The woman first stretched out her hand to shake the man's hand.

D A young man shook hands with a middle-aged man. The middle-aged man extended his right hand first, and the young man shook hands with it. Both parties smiled and exchanged greetings.

12. Unless there are special circumstances, you should proceed (A) when going up and down stairs

A. Keep one file on the right

B. Keep one file on the left

　C Side by side on the right side

D Side by side on the left side

13. Generally speaking, when going up and down stairs, it is advisable to walk in ( ), with ( ) at the top, but for men and women When passing, you should order ( ) behind the bureau (\C ) when going up and down the stairs

A single file, front, male

B side by side, rear, male

C single file , front, female

D side by side, rear, female

14. Which of the following is wrong (\D )

A A woman accompanying three or four guests When taking the elevator, ladies enter first and exit last

B A man and a woman go upstairs and then go downstairs, women second and men first

C A man and a woman greet guests at the entrance of the company. A guest arrives. The host and hostess march with it sandwiched in between.

When entering a narrow place, let the guests go first

D. The indoor lighting is dim, and the reception staff accompanying you should go first and exit last

15. When using a business car, the seats in the car are: (\A\ )

A Right rear seat

B Passenger seat

C Seat behind the driver

D None of the above

16. When receiving senior leaders, senior generals, and important entrepreneurs, people will find that the upper seat of a car is often (D)

A, the left rear seat

B, the rear seat Right seat

C Passenger seat

D Seat behind the driver

17. The description of the seat is incorrect (\D)

A The back row is higher than the front row

B The inside is higher than the outside

C The center is higher than the two sides

D The two sides are higher than the center< /p>

18. Several key points for arranging the seats when receiving guests are (\A\ )

The door on the A side is up, the right is up, the center is up, and the front row is up , with the far side as top

B The front door is bottom, the left side is top, the center is top, the front row is top, the far side is top

C The front door is top, with The left is top, the center is top, the back row is top, and the far side is top

D. The front door is top, the right is top, the center is top, the front row is top, and the near side is top

19. The following table settings that are not common in conference rooms are: (B)

A Theater style

B Square

C Desk style

D U-shaped

20. When your colleague is away and you answer the phone for him, you should (\D )

A first ask who the other party is. ;

B first record the other party’s important content and tell him to deal with it when his colleague comes back;

C first ask the other party what’s wrong;

D tell him first The person he was looking for was not there.

Answer:

D\C\C\A\D\C\D\A\C\A\A\A\C\D\A\D\D\ A\B\D Reception Etiquette Paper 3

1. Multiple Choice Questions

1 The primary issue in business etiquette is

A. Respect-based

p>

B. Norm-based

C. Friendly-based

D. Hospitality-based

Answer: A

2 One of the basic characteristics of business etiquette is

A. Pertinence

B. Normative

C. Institutional

D. Mandatory

Answer: B

3 Can be worn on casual occasions

A. Uniforms

B. Sportswear

C. Dress

D. Suit

Answer: B

4 Things to talk about in the workplace

A. Country Secrets

B. Personal issues

C. Talking about colleagues

D. Contract issues

Answer: D

5 optional business calls

A. Monday morning

B. Before get off work on Friday

C. After 10 p.m.

D. Tuesday morning

Answer: D

6 When hosting a banquet with a single host at a round table, the error is

A. The host should face the door

　B. The host should face away from the door

C. The host is on the left

D. The guest of honor is on the right

Answer: B

7 The arrangement of seats is our country’s tradition

A. The left is respected

B. The right is respected

C. The left and right status are equal

p>

D. None of the above are correct

Answer: A

8 What is incorrect about vertical table negotiation

A. Right-centered

B. The host is on the left

C. The guest is on the right

D. The left is respected

Answer: D

9 The characteristics of gifts in business exchanges do not include

A. Commemorativeness

B. Publicity

C. Portability

p>

D. Expensiveness

Answer: D

10 The principles for choosing gifts do not include

A. Gift value

B. What to send

C. When to send

D. How to send

Answer: A

2. Multiple choice Question

1 Generally speaking, what aspects determine employee performance

A. Attitude

B. Knowledge

C. Appearance

D. Skills

Answer: ABD

2 When holding a formal business banquet, what should not be the first thing to consider

A. Seats

B. Dishes

C. Meal expenses

D. Time

Answer: BCD

3 The 3A principles of business etiquette refer to

A. Accept the other party

B. Value the other party

>

C. Remember the other person

D. Praise the other person

Answer: ABD

4 What are the three things you should not do when talking with others?

A. Interrupt the other person

B. Supplement the other person

C. Correct the other person

D. Value the other person

< p>　Answer: ABC

　5 Cannot be worn on official occasions

　A. Uniform

　B. Fashion

　C. Dress

D. National costume

Answer: BCD

6 Pay attention when introducing yourself

A. Hand your business card first, and then introduce yourself

B. Make an introduction first, then hand over the business card

C. Keep the story short

D. Complete the content

Answer: ACD

7 Basic principles of seating arrangement in business interactions:

A. Difference between inside and outside

B. Difference between China and foreign countries

C. Be creative

D. Abide by rules

Answer: ABD

8 The following incorrect statements about seating arrangements in horizontal table negotiations are:

A. The main party faces the door

B. The host’s back faces the door

C. The guest’s face faces the door

D. The guest’s back faces

Answer: AD

p>

9 Talking about strange situations

A. Personal issues

B. Philosophy

C. Literature

D. Weather

Answer: BCD

10 Things to note when making official calls

A. Report

B. Transfer

C. Send

D. Approval

Answer: ABCD

3. True or False Question

1 The primary issue in business etiquette is respect. Book.

A. Correct

B. Wrong

Answer: A

2 When a guest meets the host, the receptionist first introduces the host.

A. Correct

B. Wrong

Answer: A

3 According to business etiquette, the leader should be in

The guest’s right front guides the way.

A. Correct

B. Wrong

Answer: B

4 The first thing to consider at a business banquet is what the guests are taboo about eating. .

A. Correct

B. Wrong

Answer: A

5 The vertical arrangement rule according to business etiquette is the front row higher than the back row.

A. Correct

B. Wrong

Answer: A

6 Strengthening quality internally and shaping image externally are the functions of business etiquette .

A. Correct

B. Wrong

Answer: A

7 Dressing in official situations should follow the principle of solemnity and conservativeness.

A. Correct

B. Wrong

Answer: A

8 There is no need to introduce your job title when introducing yourself communicatively.

A. Correct

B. Wrong

Answer: B

9 There is no need to introduce the department in a communicative self-introduction.

A. Correct

B. Wrong

Answer: B

10 Workplace conversations should not criticize the country and the government.

A. Correct

B. Wrong

Answer: A