What should you do if the Gree air conditioner you bought breaks down; the invoice is lost; but the manufacturer has a five-year warranty?

If the invoice is lost, you will not be able to enjoy the five-year warranty, but you can look for the Three Guarantees Certificate. If you have the Three Guarantees Certificate but no invoice, you can still enjoy the warranty.

Because in accordance with Article 8 of the "Regulations on Responsibility for Repair, Replacement and Return of Certain Goods", the validity period of the three guarantees is calculated from the date of issuance of the invoice, deducting the time occupied by repairs and the time when there are no spare parts to be repaired. ?During the validity period of the Three Guarantees, consumers can handle repairs, exchanges and returns with invoices and Three Guarantees certificates. In other words, you can handle repairs or exchanges and returns if you have an invoice or a three-guarantee voucher, but not if you don't.

If there is no invoice or three-guarantee certificate, you can only spend money for repairs. According to Article 17 of the "Regulations on Responsibilities for Repair, Replacement and Return of Certain Goods", if one of the following circumstances falls into one of the following circumstances, the Three Guarantees will not be implemented, but repairs can be carried out for a fee:

(1) Consumers are required to pay for repairs due to use or maintenance. , Damage caused by improper storage;

(2) Damage caused by disassembly by persons other than those responsible for repairs under the Three Guarantees;

(3) Without Three Guarantees certificates and valid invoices;

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(4) The model of the three-guarantee certificate does not match or is altered by the model of the repaired product;

(5) Damage caused by force majeure.

Extended information:

Purchase invoices are an important basis for repairs, returns and exchanges, as well as important documents for rights protection, and should be properly kept.

The warranty can be maintained even if the invoice is lost, but only if there are other credentials. For example, a warranty certificate or a valid purchase certificate can prove that you purchased it somewhere, and the warranty will be carried out at this time. Therefore, when purchasing an electrical appliance, users should not throw away its warranty card and proof of purchase, as they may need it next time.

But those without vouchers, valid invoices or valid proof of purchase will not be given. Valid certificates and certificates that do not comply or have traces of modification will not be covered by the warranty. Damage caused by force majeure natural disasters such as earthquakes, house collapses, and harsh operating environments of air conditioners is not covered by the warranty.

State Administration of Quality Supervision, Inspection and Quarantine-Regulations on Liability for Repair, Replacement and Return of Certain Goods