Hotel towel dirty compensation

This happened at Zheng Olympic Sports Jianguo Hotel in Zhengzhou City, Henan Province. A woman's company organizes training. Because the woman just finished dyeing her hair, she accidentally stained the towels and other items in the hotel. The hotel claimed that it could not be cleaned, so she was asked to pay 338 yuan. This matter has caused great controversy on the Internet.

Some people think that the hotel should compensate according to the price, because it soiled things. After all, hotels also have their costs. Some people think that it is unreasonable for hotels to make a mountain out of a molehill. Towels stained with hair dye are easy to clean.

The cost of a five-star hotel is in doubt. Many people argue whether to buy this towel, but think that the price of 338 yuan is really unreasonable. As we all know, five-star hotels do adopt luxury standards, but is a towel really worth 338 yuan? This is the focus of contradiction.

I once learned about the supply chain of a four-star hotel. The cost of linen and other things is really high, but a towel should not reach 338 yuan. Hotels require women to pay compensation according to the selling price, not the buying price. Moreover, it is impossible to use the towel for the first time, and there are problems such as depreciation. I think this price is really unreasonable.

Maybe ordinary people don't know whether hair dye is easy to clean, but as a five-star hotel, there must be this concept. The woman said that after she bought this towel for 338 yuan, it was easy to clean it after taking it home for cleaning. This is the breakthrough point of the contradiction, which makes the woman feel very angry.

As a five-star hotel, not to mention that its service concept and price should be service-oriented, any hotel should first consider washing, not compensation, and discuss compensation if it can't be washed out. The hotel doesn't know whether it has no business common sense or wants to save trouble. Let women spend 338 yuan on this towel, which not only makes many people think that a five-star hotel is not worthy of its name.

Let's re-examine the five-star hotel behind the incident. In real life, we always hold five-star hotels high, longing for the comfortable experience and quality service brought by five-star hotels. However, the service and hygiene problems of five-star hotels again and again make us re-examine whether we are worthy of the concept of five-star.

Five-star hotels face consumers with high prices and arrogant attitude. In addition to its better environment than other hotels, the service and hygiene are very worrying, which is a problem that market supervision should pay attention to.

After the report on the difficulty of safeguarding rights was published in the column of Minsheng Channel, the person in charge of the hotel said that there was something wrong with the workflow. Finally, the hotel apologized to Ms. Zhu and refunded 338 yuan. Although this incident has not lost anything from Ms. Zhu's point of view, all the problems need media reports or online fermentation to be solved, which is what we should reflect on.

If the hotel really has a problem with the workflow, then the hotel should not make compensation at all and will not talk back afterwards. The difficulty in safeguarding rights is the reason why many people are unwilling to safeguard their legitimate rights and interests. 338 yuan is not a large sum, but the energy and consequences of safeguarding rights are immeasurable.