How to be a good hotel waiter?

First, you need to have good appearance and makeup. A comfortable appearance will make guests feel familiar with the hotel. Light makeup is also the most basic courtesy, neat clothing and correct posture. It is the first step to be a good hotel waiter.

Second, be polite, pay attention to polite language when serving guests, say please more, and care for the guests as your own family. Sometimes careful reminders will make the guests feel warm. For example, be careful about steps, be careful about burning your mouth, etc.

Third, you must have a sense of proactive service, observe more to see what the guests need, and try to do it before the guests shout. For example, if the guest’s bone plate is full, go over and change it for him. When you finish drinking the water, you have to go over and ask if you need more.

Fourth, no matter what kind of situation occurs, be sure not to run around, which will make the guests feel upset. When encountering something, be calm and calm. If you can't handle it, remember to report it to the leader in time. Don't gather in a crowd to discuss this. This is a big taboo for hotels, as it will make them look downscale.

Fifth, the hotel is divided into off-season and peak season. Sometimes there may be no guests, but you can’t indulge yourself in standing around or looking for someone to chat or play with your mobile phone just because there is no one around. Be ready to work at any time. You must know that no matter who is getting paid or not, since you have done this job, you must be responsible for this job.

Notes

1. Different waiters may have different work contents, but no matter what the job is, they should have a basic sense of responsibility.

2. Keep your spirits up at all times. The waiter is the most numerous employee in the hotel and can be regarded as the face of the hotel, so a mental outlook is very important.