How can hotels better meet the needs of customers?

There is only one product that modern hotels sell to their guests, and that is "customer satisfaction". The following aspects should be considered: 1 smile, greeting, courtesy, efficiency, standardization and accuracy, respect, care and consideration, honesty, trustworthiness and loyalty, safety, comfort and convenience, characteristics, culture and innovation, green, environmental protection and neatness, transportation, shopping and tourism.

In a word, guests' emotional needs for the hotel are complicated. Hotels should not only meet the emotional service needs of many guests, but also meet their personalized psychological needs, so as to feel at home and be customer-oriented.