The influence of hotel service quality on customers' consumption psychology

Respect psychology and good service attitude.

1, respect psychology People's communication needs respect, so does hotel service. Customer consumption needs to be respected. In the process of service, you can get polite greetings and reception from waiters and get equal service. In catering service, we should not neglect or neglect other customers because we give priority to regular customers, related households or important customers. While serving key customers well, we should also consider other customers in the restaurant. The negligence of anything will cause some customers' dissatisfaction and even sharp criticism.

2. Good service attitude. For consumers' personality psychology, it means timely, appropriate and flexible response service, honest and caring humanized service, and service attitude is one of the most important and flexible factors. The purpose of "guests first, service first" and the service consciousness of "all for customers" should be firmly rooted in the hearts of every service staff, giving guests personalized service so that guests can feel the warmth of home when they are away from home.