The most difficult thing to work in a hotel is how to deal with the complaints of guests. So how to face all kinds of guests?

Second, study more at ordinary times. You need ink in your stomach to be eloquent. Give strong proof when explaining to the guests. Don't paste.

Third, with static braking, the more anxious the guests are, the bigger the fire is, and the more they should hold their horses. Let the guests calm down slowly. Once people calm down, everything will be easy to talk about.

Fourthly, the ability to handle guest complaints is a must for every hotel employee and one of the necessary conditions for a hotel manager. This needs a long process, and the guests we face are also varied. Only by rich experience. What kind of guests say and do without templates,

Guest complaints exist in all walks of life, but the hotel is the place where the on-site consumption is settled, and the food and drinks are in the belly, so it is a great challenge for employees compared with other products. So don't be afraid to complain, dare to face it, listen to what to say first, deal with it directly if you are sure, and don't get angry with the guests if you are not sure.