About the annual work plan of the hotel

Five articles about the hotel's annual work plan

Are you worried about writing another plan? We are about to start a new job, and what we will meet will be a new life and new challenges. The following is the annual work plan of the hotel I have carefully arranged for you, hoping to help you.

1 20__ is a crucial year for the hotel to prepare for a four-star tourist hotel and realize its economic take-off. Therefore, it is urgent to further improve the quality and service skills of employees. According to the instructions of the hotel board of directors on strengthening staff training, combined with the actual situation of the hotel, I plan to take the opportunity of training "one expert and many talents" in 20__ years to further promote the depth of staff training and strive to do a good job in training all staff in 20__ years.

I. Guiding ideology

Focusing on hotel economic work, the theme of "training employees to be versatile" runs through. We should study hard and deeply understand the importance of today's training work to improve the overall quality of employees.

Second, the status quo of the hotel

At present, there is still a big gap between the service skills and service awareness of hotel employees and the standard of our four-star goal, which is mainly reflected in the lack of etiquette literacy of employees, weak customer service awareness and unfamiliar business of employees.

Three. Current goals and tasks

In 20__ years, aiming at the hotel development and job requirements, staff training will improve their understanding of the importance of training, actively guide employees to study consciously, sharpen their skills, enhance their self-confidence in participating in the reform in competitive positions, cultivate a high-quality staff team with excellent service and unique skills, and strive to make it a knowledge-based staff who will continue to learn and improve in the new period.

Fourth, the methods and contents of training.

Take each department as the basic training unit, implement the training principle of combining marketing service concept with skills, and organize the implementation of a multi-functional training method. It is planned to carry out targeted training from three aspects to continuously improve employees' job skills.

1. Professional skills training

(1) The brand-new ideas and ideas of management have become the urgent knowledge demand of hotel employees, including managers. Therefore, this year we are going to strengthen the professional knowledge training for managers, and organize regular training courses for hotel general managers, vice presidents or senior managers to improve management skills.

(2) reception, room service center, etc. They are all important windows for hotel quality service, and the lack of foreign language level in tourism is bound to have a vital impact on hotel management. Therefore, in order to improve the foreign language level of employees in the above departments, the hotel will launch English training courses in the near future. A concrete plan

① Time: It is planned to start school in February, with a period of 3 months, and two training courses are arranged every week (24 hours in total).

Objective: To improve the basic foreign language conversation ability of employees and reach the level of basic communication with foreign guests in foreign languages.

③ Object: All front office staff, housekeeping center staff and switchboard staff are required to attend. Employees in other positions are allowed to register voluntarily.

④ Assessment: During the training period, the personnel department will conduct uninterrupted assessment in the form of quizzes to examine the mastery of employees. After the training, the personnel department will conduct a major assessment, mainly an oral examination.

⑤ Reward and punishment mechanism: a. Incentive, giving salary promotion to employees with excellent test scores, b. Setting a certain English allowance, c. Giving priority to the selection of outstanding employees in that year; Punishment. Those who fail the examination will be given a make-up exam, and those who fail will consider delaying their promotion.

(3) Employees' business skills training: take the department as the training unit, and the department shall formulate a monthly employee training plan (submitted to the Personnel Department) and implement it. The personnel department is responsible for tracking and supervising, and putting forward reasonable suggestions for training.

2. Employee in-store training

Employees go through the entry formalities.

Training content: employee handbook, hotel profile, service etiquette, code of conduct and service awareness, fire control and safety knowledge, service skills, hotel knowledge, etc.

Selected Works of Hotel Annual Work Plan II. Development strategy of club catering department

1, department positioning

As an important part of a private club, the catering department has a far-reaching impact on the whole club, so it must be improved. It must have the smoothest and most intimate "butler service", provide the most upscale, fashionable and healthy dishes, and be equipped with the most comprehensive drinks and utensils. Because of its high-grade and mystery, many members linger and many non-members want to go. Its products have always been in a leading position in the catering industry.

2. Analysis of competitors

At present, there are no real competitors, but we still take high-end catering clubs and vip clubs in five-star hotels as competitors. Through irregular inspection, we can know their latest trends and make the most wise decision.

3. Price positioning

Efforts to create "the most expensive restaurant in Ningbo" should be achieved through various adjustments, increased services and food research and development. By the end of the year, the words "Ningbo is the most expensive" will be hung on the wall of the clubhouse to publicize our services, increase the trust of members and lay the foundation for the future development of catering.

4. Special services of the club's food and beverage department

We have: the most professional senior chef in Tan Jiacai.

The most upscale and complete wine variety.

The most professional cigar room

The most distinctive private lunch box

The most popular famous dish in China.

The most intimate butler service.

The most elegant membership activity

As long as the company really wants to build a top private club, it must have an excellent team, rich and frequently updated highlight services and superior welfare benefits as a guarantee.

Second, the management mode of club catering department

1, overall assessment management system

Unswervingly carry out A management mode and flat management structure in management, reduce many complicated links, give play to execution faster and improve work efficiency. Make a weekly, monthly and quarterly work plan in advance, and adequate preparation is the basis of success.

All assessments are converted into digital assessments, from the turnover rate index to the daily employee rating table, which not only clearly and simply understands the root causes of problems, but also can solve any problems quickly.

The fair technical competition for employees once a quarter makes employees experience success and bring passion. We hope that those excellent employees with high skills will always be rewarded in the competition.

2. Front Office Management

Standard hotel management is adopted, landing and lockers are managed according to the five-routine method, and "butler service" is implemented in service, so that every employee can master various skills and provide one-stop service at any time.

3. Kitchen management

Fully implement the five routine management system and daily inventory system, increase the innovation of dishes, and strive to create the most fashionable and healthy high-end dishes.

4. Bar management

The full implementation of the five routine management system and daily inventory system not only makes the existing varieties more refined, but also innovates fashionable cocktails, fancy coffee, milk tea and so on.

The above four management, together with the health supervision and inspection twice a day by the department, can be described as a five-star management system. As long as it can be seriously implemented, it will definitely bring about extraordinary results.

Third, the marketing strategy of the club catering department

1, customer maintenance

First of all, do a good job in updating the welcome wine. This first impression has an unusual effect. Secondly, do a good job in the whole service process. Every meal, managers must say hello to customers once or twice.

2. Five-routine management

Section 2:

Public course: 1, team building

2. Management consciousness

Step 3 communicate efficiently

Front Desk: 1, Sales Skills 4, Oral English

2. Details decide everything. 5. Health sector project training

3. Green services. Five-routine management

Backstage: 1, Kitchen English

2. Innovative consciousness

Section 3:

Public course: 1, personal image management

2. 30 principles of getting along with colleagues

3. Leadership and execution

Front desk: 1, spoken English

2. Effective communication skills

3, business etiquette skills

4. Time management skills

Backstage: 1, Kitchen English

2. International popular food

The fourth quarter:

Public course: 1, management essence of foreign catering enterprises

2. Activity planning process

3. The development prospect of catering industry

Front desk: 1, spoken English

2. Various case studies

3. Service consciousness

4. Service highlights in different countries

Backstage: 1, Kitchen English

2. Cooperation between front and back office

The first half of 20 _ _ has passed, and we greet the second half with confidence. In this case, it is necessary to plan the work plan for the second half of 20__:

A, scientific decision-making, Qi Xin, the hotel to achieve four points of performance every year.

According to the requirements of the center, the general manager team of the hotel made an annual work plan at the beginning of its opening, and put forward the overall work idea to guide all the work, that is, strive to achieve the "three-innovation goal" and accumulate "three-party advantages" in Qixin. The overall thinking determines scientific decision-making and guides the development of all work throughout the year. Especially in the second half of the year, inspired by the strong east wind, the hotel general manager team led the managers, supervisors and foremen of all departments, United all the staff, and worked together with Qixin Qi Xin to make certain contributions to income generation, profit creation, excellence creation and stability creation, and achieved considerable results.

1. Operating income: the hotel needs to adjust its sales staff, broaden its sales channels, introduce room-lifting incentives, link catering performance and increase its operating income. The hotel's annual income was RMB million, an increase of RMB million over the first half of the year, exceeding the target by%. Among them, room income is RMB _ _ _ _, office income is RMB _ _ _ _, restaurant income is RMB _ _ _ _, and other income is RMB * * _ _. The average occupancy rate of rooms in the whole year is _ _%, and the average annual house price is _ _ yuan/night.

2. Profit-making management: the hotel advocates economy, and strictly controls labor cost, energy cost, material consumption and purchasing warehouse management by paying close attention to management, tapping potential, saving expenses and rationally employing workers. In the second half of the year, the hotel needs to realize an operating profit of RMB _ _ million, with an operating profit rate of _ _%, and plans to increase it by RMB _ _ million and _ _%. Among them, the labor cost is _ _ _ _ yuan, the energy cost is _ _ _ _ yuan, and the material consumption is _ _ _ _ _ yuan, accounting for x%, x% and x% of the hotel's total revenue respectively.

3. Quality service: hotels need to introduce brand management, strengthen the training of "grooming, smiling and greeting" in the basic code of conduct for employees, strengthen the on-site supervision and quality inspection of management personnel, gradually improve the window image of reception departments and posts, and continuously improve the quality service level of employees.

4. Safety and stability: The hotel has achieved "six defenses" such as daily fire prevention and theft prevention by formulating the "Security Plan for Large Events", and no accidents occurred throughout the year. Under the care and guidance of the general manager of the hotel, store-level leaders hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable.

Second, keep pace with the times, promote development and make hotels stand out.

According to the actual situation of hotel operation, management and service, keep pace with the times, improve quality and change ideas. Surviving in the wave of market competition makes the whole hotel field highlight gratifying changes in the second half of the year. Mainly manifested in the positive mental state of cadres and employees. The hotel general manager's general meeting and small meeting repeatedly emphasized that cadres and employees should have a sense of urgency, be self-motivated and cultivate "spirit". Hotel management service is not high-tech, and there is no profound knowledge. The key is people's subjective initiative, people's mental state, loyalty and dedication to hotels, and understanding and application of the true meaning of management and service.

Third, brand management, the hotel focuses on eight major tasks.

In the second half of the year, in the certification process of "Three Standards in One" and 6S management, training courses with different contents were arranged and some inspections and pre-inspections were organized. All these will greatly promote and guide the hotel management to be more standardized.

About the hotel's annual work plan, 4 review the past and look forward to the future. 20__ will be a year of opportunities and challenges. The hotel management market is more prosperous, the market competition is more intense, and various difficulties and pressures still exist. The sustainable development of Siyuan Hotel has a long way to go. We have the following ideas and plans for our work in the coming year:

1. Constantly improve the hotel's rules and regulations and operating procedures, strengthen the institutionalized, standardized and scientific management of the hotel, improve the organizational structure and staffing of the hotel, and improve the performance appraisal of hotel employees, so that the hotel's "star rating" will embark on the road of rapid development.

2. The hotel will vigorously carry forward Siyuan's unique corporate culture, establish the business philosophy of "customer is God", carry forward the work spirit of "serving with heart, doing things with heart", emphasize more humanized, professional and standardized hotel management services, continuously strengthen staff training, improve the professional quality and comprehensive quality of employees, improve the hotel's operation, management and service level, continuously build the core competitiveness of the hotel, and continuously improve the hotel's visibility and reputation.

3. In order to improve the comprehensive management level of the hotel and strengthen the daily affairs management of the hotel, the hotel plans to set up six professional supervision groups, which are subordinate to the hotel quality inspection inspector group, namely, the staff home group, the public relations and customer information group, the fire protection and engineering environmental protection supervision group, the property hardware maintenance group, the skill training and gfd group and the quality supervision and supervision group, which will greatly promote the overall quality inspection of the hotel.

4. The hotel pays more attention to the construction of the middle-level management team, emphasizes the execution of the middle-level management team, emphasizes the horizontal cooperation and communication between various departments and managers, strengthens the team cooperation within various departments, and improves the work effectiveness of large-scale hotel activities.

5. Constantly improve the hotel's fire-fighting software and hardware, establish and improve the hotel's fire-fighting management system and fire-fighting information files, strictly carry out fire safety inspection, put an end to fire hazards, and ensure the hotel's fire safety; At the same time, strengthen the construction of hotel security style, create a standardized and effective security team, and ensure hotel property safety and personal safety.

6. The hotel will continue to implement the performance management of economic indicators of various departments.

7. The hotel will continue to do a good job of "increasing revenue and reducing expenditure". On the one hand, the hotel will strengthen the management and control of various expenses, emphasizing starting from itself, starting from small things, and doing a good job in energy conservation and consumption reduction. On the other hand, try to use the hotel platform to expand the business of hotel management, such as continuing to do a good job in "open source" work such as Mid-Autumn moon cake sales.

8. The hotel should improve the operation of the coffee shop on the first floor within 20 years, further develop the operation of the characteristic rooms on the first floor, and enhance the overall commercial visibility of the hotel.

9. It is planned to build Siyuan Hotel into a bridgehead for business and cultural exchanges among Zhuzhou County Chamber of Commerce, Guangdong Chamber of Commerce and Hong Kong Chamber of Commerce, so as to promote investment attraction in Zhuzhou County and improve the social image of the hotel.

10, the hotel continues to strictly control the quality of raw material procurement, warehouse storage, food preparation, food positioning and room service.

1 1. The hotel strengthens the management and maintenance of power and engineering operation and maintenance, and does a good job in logistics service guarantee.

12. Strengthen staff training to improve the professional quality and comprehensive quality of staff.

13. The hotel attaches great importance to systematic marketing and constantly expands its marketing efforts. The marketing department should work with the catering department, housekeeping department and kitchen to do a good job in the hotel's "group meeting, personal meeting and banquet reception", lay a good marketing card for holiday hotels and do a good job in hotel marketing; Establish and improve VIP customer files; At the same time, the overall management idea of the hotel throughout the year must focus on creating a beautiful, comfortable, safe and convenient consumption environment, give full play to the hotel's healthy, environmentally friendly and fashionable dining characteristics, give full play to the advantages of hotel facilities, high-grade decoration and other rooms, improve the hotel's visibility and reputation, and attract more customers to travel and spend in Siyuan, so that Siyuan Hotel can truly become the leader of the hotel industry in Zhuzhou County!

In order to achieve the goal of the hotel's work plan for more than 20 years, the hotel emphasizes four aspects:

First, emphasize that 20__ is the year for Siyuan Hotel to display its brand image.

1, bright card background

If the year of 20__ is the stage for hotels to create and establish their brands, then the year of 20__ is the stage for hotels to truly display their brand image in all directions. 200610.5, the second anniversary of the hotel's opening. According to the original idea of "loss in one year, flat in two years, and profit in three years", 2006 will be a big year for hotels. The overall management idea of Siyuan Hotel has always been to drive room management through catering consumption, but the hotel's current catering is facing the impact of restaurants such as Yanloudong, Hesheng and Judas Restaurant. Based on the increasingly fierce competition in the catering industry in Lukou Town, Siyuan Hotel can only gain a foothold in the market by constantly tapping its internal potential, building its brand image, showing its unique charm and building its core competitiveness.

2. How to display cards

(1) Strengthen training, improve the comprehensive quality of employees, enhance hotel reception capacity, improve hotel customer satisfaction, and enhance the credibility of the hotel in the industry market.

(2) Do a good job in hotel marketing planning and put it into practice, and strive for more market share.

(3) Duplicate problems are not allowed. Hotels should formulate a mechanism to deal with repeated problems, rectify the problems quickly, adhere to the "three-no-pass principle" and follow the "closed-loop principle" to form a habit. The principle of "three don't let go" means letting go of problems without looking for reasons; Don't let go if you don't find the responsible person; Don't let go without corrective measures. This is for everyone to learn and find a solution to the problem. The principle of "closed loop" is to adhere to the complete chain of "planning-execution-inspection-improvement" and truly realize the efficiency of problem solving.

(4) Managers take the lead in setting an example and implement the elimination system of the last place in work performance, that is, "those who are able will be promoted, those who are flat will be allowed, and those who are mediocre will be reduced". If the last person in personal performance appraisal is dismissed or demoted for three consecutive months, the first person in personal performance for three consecutive months will be rewarded. Hotels should constantly build a strong team of middle managers, build team strength and improve the execution of hotel decisions.

(5) Continue to build excellent departments (teams). Departments and employees should promote and compete with each other, and advocate the role of advanced models.

Secondly, it is emphasized that 20__ years is the output year of hotel's perfect mechanism and process.

In the past 20__ years, Siyuan Hotel has been operating entirely by experience and inertia, and has been constantly establishing and improving the hotel management mechanism. The hotel mechanism in 20__ will be more scientific, standardized and reasonable, and it will be a year in which the mechanism of continuous optimization and accumulation will really play a role.

The concept of 1. mechanism: The market mechanism, competition mechanism and employment mechanism we often talk about can be understood as system and system or system plus method. In addition, the mechanism can also be understood as a feasible strategy to solve practical problems, to ensure the implementation of effective programs, to mobilize the enthusiasm of all employees, and to create creative incentives and rewards and punishments.

2. The concept of process: process is the process from the beginning to the end of a job, and all the standards in this process, including time, place, quality, requirements, inspection and other elements. The implementation process is actually a process of standardization of work steps. The existing business process of the hotel should be continuously optimized, scientific and perfect. Hotel business processes should be reorganized and integrated according to customer satisfaction. Integrating and improving business processes has the following four advantages:

(1) can greatly arouse the enthusiasm of employees.

(2) It can make rational use of information technology, accelerate the transmission of internal information and the integration of external information, promote the horizontal exchange of information, share information resources, and better serve hotel management.

(3) Realize people-oriented team management.

(4) Carry out a process-centered, customer-oriented and market-based competition pattern within the hotel.

In short, all departments of the hotel should improve the standardization of management within 20__ years, and all departments should cooperate with the administrative personnel department and the hotel quality inspection team to complete the organization chart, staffing, departmental culture, departmental characteristics, departmental responsibilities and workflow, departmental system, control points, inspection standards, reward and punishment standards, training assessment, salary and benefits, etc. As the basis for performance appraisal and year-end rewards and punishments of departments and employees.

Third, emphasize that 20__ is a year to build a strong team in the hotel.

1. What is a team? A team is the same body composed of two or more people. * * The community has a set goal, which is to make rational use of the knowledge and skills of each member and work together to solve problems, and finally achieve this goal.

2. Reasonable selection of team leaders and members.

3. Form the culture, system and working method of team identity, and standardize team behavior.

4. Pay attention to the establishment of team performance.

5. Create a harmonious and uplifting attitude among team members.

6, do a good job of emotional input between team leaders and employees, and between employees to form cohesion.

7. Strive to build a professional and international management team.

Fourthly, it is emphasized that 20__ is a year of hotel development around innovation.

1. Strengthen the construction of hotel sales team, enrich the hotel marketing force and create a brand-new marketing team.

2. Reasonably change the hotel marketing mode, construct the hotel marketing specialization mechanism, and realize the computer management function of customer information.

3. To establish an innovation mechanism, we should not only adhere to the result-oriented principle to improve work efficiency, but also encourage the innovation of new ideas, new systems and new methods.

4. We should innovate the mechanism of hotel selection and employment.

5. We should innovate the catering business model and constantly improve the competitiveness of the hotel market.

6. We should constantly develop new dishes, learn from others' strengths, be eclectic, be the first, improve the innovative ability of food production, improve the quality of food production, innovatively design the food structure and innovate the positioning of food production.

7. We should innovate the order management mechanism, realize the perfect combination of planning and sales, and accomplish the hotel management goal efficiently.

8. Innovating and introducing the "eight dangers" business philosophy, that is, "complaining, task, talking, groping, saving lives, peace of mind, manual work and debt", can be a crisis, which will lead to the backwardness of teams and individuals and affect performance. In the new year, hotel staff should be prepared for danger in times of peace and be proactive.

We believe that Siyuan Hotel will surely create a good situation of Siyuan's harmonious development in the new year as long as it is United as one, determined to reform, proactive, people-oriented, pragmatic, pioneering and innovative, and constantly striving for self-improvement.

After I take office, I will strengthen the study of hotel knowledge and hotel management, strengthen my interpersonal skills, be more serious in my daily work, comprehensively maintain and review the daily maintenance list, and at the same time strengthen my own quality and technical ability to improve my ability to deal with various emergencies.

First of all, we decided to clean and maintain the boiler, for our overall-

In the near future, I will lead all employees in the engineering department to systematically inspect, maintain and repair generators and high and low voltage distribution systems. Since the hotel was built, the generators and distribution lines have been working every minute and maintained every year. It's time for maintenance. These systems have been partially worn and damaged, so we must inspect, maintain, clean, repair, strengthen management and training the generators and distribution systems in the near future.

The first and second floors of the hotel have been rebuilt by the outsourcing construction department. All members of the engineering department and I will supervise and check the quality and technology of these projects and help them to be successfully completed before the New Year Golden Week.

Problems to be solved:

In order to strengthen my technical and management skills and better communicate, contact and cooperate with employees in various departments, I will treat my work more positively in the future, and at the same time train new employees and various common household appliances in normal computer use and simple troubleshooting.

Check, maintain and repair the computer systems and peripherals of all departments of the hotel.

In addition, due to the aging of laundry equipment, working in high temperature and all kinds of acid and salt water, failures often occur. I will strengthen management and maintenance in my future work to maintain normal work.

Due to the aging of solar energy, there is dirt on the surface, and there is not enough hot water when it is cold or sunny. Guests often say that the water is not hot enough. In order to reduce this situation, I will also check and deal with it in the future work, and clean the glass surface in the near future to improve the water circulation system as much as possible.

There are some faults or damages in the motor control system of the pump room, which need to be inspected and maintained by personnel with strong technical ability.

Subsequently, a comprehensive and systematic inspection and troubleshooting of the weak current fire protection system was carried out. As we all know, the hotel's fire monitoring system has been damaged to a great extent. For the sake of fire safety next year and the personal safety of all hotel personnel, it is urgent to replace and maintain it to keep it in normal working condition.

Here, I will continue to study at work and improve my quality, technology and management level in order to be perfect.

Looking forward to the future, I am full of confidence in myself, full of spirit and strength in my work, and full of longing for my ideal and bright future in Jin Peng Hotel.

I will use my knowledge, technology and management skills to improve the hotel facilities. At the same time, in order to move towards modernization, new era and adapt to new trends, the hotel will, as I said, make new improvements and changes to every room, realize networking, digitalization and automation, and make the room a high-end office and a warm home.

I also mentioned boilers and hot water. In order to be more idealistic, I am also thinking about whether we can study and design an automatic electric water tank system. In this way, when there is no sun in the sky and the hot water is not enough or hot enough, we can use electric heating without expensive fuel; In addition, due to the opening of the laundry room, we use the boiler to burn steam every day. We inject tap water directly into the boiler without special water treatment. From a scientific point of view, it will damage the boiler to a certain extent, so I am also thinking, studying and designing whether it is possible to make a large-scale water quality processor with abandoned filter water tanks. Let's all hope for success. After all, these are great ideas. If these ideas can be realized, it will be good for our work and the hotel.

In order to achieve the above goals, work smoothly and work efficiently and normally in hotel equipment, I will work more seriously and responsibly in my future work, devote myself to my own work, learn new knowledge and technology, and learn more scientific management skills; I will try my best to work with the most enthusiastic working mood, and use the most scientific management skills and the most authoritative technology to make the engineering department better, more United and better show and reflect the value and significance of myself and the team.