Traditional Culture Encyclopedia - Hotel franchise - How to hold the morning meeting for the hotel catering department foreman?
How to hold the morning meeting for the hotel catering department foreman?
1. Arrange appearance and appearance: Arrange appearance and tools needed for work (pens, lighters, bottle openers) five minutes before the regular meeting.
2. At the starting point of the queue: According to the principle of women in front and men in the back, short in front and high in the back, the front, back, left, and right should be aligned with each other to maintain the coordination of the queue.
3. Bow and say hello to each other: First, the leader who presides over the regular meeting bows to the employees and says "Good morning/good afternoon, colleagues", and then all employees bow at the same time and answer "good", "very good", and "very good" ".
4. Check the grooming: The department foreman will check the grooming of employees through overall visual inspection and one-by-one inspection, and record the unqualified ones and impose penalties afterwards.
5. Work summary arrangements: Evaluate the problems that occurred during the previous meal work and inform all employees of the solutions to avoid similar problems from recurring; deploy and arrange the meal work.
6. Daily business training: Adhere to daily targeted service business training for grassroots employees. This training is a short training, and the time is controlled within 5-10 minutes. At the same time, spot checks and comments will be made on the contents of the last regular meeting.
7. Report the ordering situation: The receptionist should register the ordering work before the regular meeting, and read out the specific ordering situation at the regular meeting. When the announcement is made to the room or table area that someone is responsible for, the receptionist will be on duty. The service staff should answer "received" loudly (when the service staff on duty is on rest or absent, the foreman on duty or the replacement on-duty service staff will be responsible for answering).
8. Notify the urgently recommended dishes: The foreman of the food department shall inquire about the urgently recommended dishes from relevant kitchen personnel before the regular meeting, and notify all employees at the regular meeting.
9. Ideological education of employees: Give verbal praise at regular meetings to those who have performed well at work; verbally criticize those who have made mistakes or have negative thoughts at work. Guide grassroots employees to develop in the ideological direction of positive efforts.
10. Departmental work coordination: Heads of departments and foremen warn of problems that arise in the overall work process and report solutions.
11. Etiquette and courtesy training: The supervisor or foreman will lead the team to practice etiquette and courtesy. The etiquette and courtesy phrases are: "Hello, good morning, good noon, good evening, welcome, sorry to bother you, Thank you and welcome to visit next time."
12. Everyone shouts the slogan: The slogan is also the business purpose of the store and is led by the host of the regular meeting. The specific content is "Guests first, service first, unity and cooperation to create brilliance".
13. After the meeting, clap and go to work: When the host of the regular meeting announces the adjournment of the meeting, all the people clap their hands loudly in unison, with the rhythm of clapping, and then dismiss and go to work.
Regular meeting refers to a meeting held at certain intervals according to agreed conventions. The most common meeting is an office meeting. Usually, the conduct of regular meetings requires the regulation of the system - also known as the regular meeting system.
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