The importance of catering service in the hotel industry?

As an important part of catering hotel, the income of catering department is an important source of hotel income. Doing a good job in catering service, meeting customers' needs and improving service quality can increase customers' return rate, thus increasing hotel profits.

The so-called harmonious service is to express and embody the service style with the waiter's emotion, skill, efficiency, knowledge and good cultivation, which is the concentrated expression of harmonious relationship with customers. Specific manifestations are: the unity of norms and personality, the unity of speed and safety, the unity of enthusiasm and etiquette, the unity of kindness and elegance, and the unity of responsibility and flexibility.

feedback control

Feedback control is to find the deficiency of service work through the feedback of quality information, and take measures to strengthen pre-control and on-site control to improve service quality. The control, supervision and inspection of catering service quality is one of the important contents of catering management.

In the catering service system, departments and teams are the pillars of the implementation system, and the post responsibility system and various operating procedures are the guarantees. Their common purpose is to provide quality services to customers.