Responsibilities of employees in chain hotels

Job responsibilities of employees in chain hotels (8 selected articles)

In the era of continuous progress, each of us may be exposed to job responsibilities, including the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between various jobs. What job responsibilities have you been exposed to? The following are the job responsibilities (8 selected articles) of chain hotel employees I compiled for you, which are for reference only and I hope to help you.

Responsibilities of hotel chain employees 1 1. Abide by the national laws and regulations and the rules and regulations of the hotel, do not damage the honor and interests of the hotel, and strive to be a good employee.

2, to firmly establish a sense of safety. Memorize and be familiar with safety management regulations to ensure your own safety. We should strictly keep all business secrets such as hotel management and tourists.

3. Keep clothes and hair clean and tidy, and often cut your nails. Female employees should wear plain clothes to work, and male employees should not have long hair and beards.

4. Have a serious work attitude and strict work standards, study hard the business knowledge of this position, be familiar with the operation process, and improve work skills.

5. When receiving guests, smile, have a gentle and elegant tone, and use polite expressions such as "Hello", "Welcome" and "You're welcome". When you hear criticisms and opinions, don't excuse them, but treat them calmly. When you meet a guest's inquiry, you should answer any questions, and you should not treat the guest with a blunt and indifferent attitude.

6. Maintain an orderly working order. Don't be late for work or leave early. Enter the post three minutes in advance and get ready for work.

7. Don't drink before work and during working hours. It is forbidden to smoke in places where smoking is not allowed, and don't do things unrelated to work in the workplace. No string posts, no slowing down, no personal affairs during working hours. Without permission, it is forbidden to leave the station at night, and it is forbidden to bathe in the sea without permission.

8. Cultivate hygiene virtues, do not spit everywhere, do not litter, cigarette butts and sundries, and consciously safeguard the public health of the hotel.

9. Dress neatly during working hours, and work clothes should be worn for positions that need to wear work clothes. Slippers and high heels are not allowed to go to work.

10, carry forward the team spirit, colleagues should be friendly, mutual understanding and mutual accommodation, help each other, do not engage in gangs, and do nothing detrimental to unity. Put an end to uncivilized behaviors such as quarreling and unreasonable troubles.

1 1. We should establish the consciousness of taking the hotel as our home, always think about the interests of the hotel, form the habit of thrift, and check the doors and windows, water valves, electric lights, etc. It's all closed before work. Put an end to the phenomenon of ever-burning lamps and running water. Save daily consumables, don't waste meals, and take good care of all hotel equipment.

12. Employees who want to resign from their current jobs for other reasons should apply to the person in charge of the hotel for resignation in advance.

Employees who violate the above regulations will be deducted 10; If the circumstances are serious, a deduction of 20 points; 20 yuan per 10. Those who accumulate 50 points will be fired.

Responsibilities of hotel chain employees 2 1. Under the leadership of the manager, gfd, who is in charge of organizing the restaurant service, inspecting and guiding the waiters, completes the tasks according to the requirements and specifications.

2. When guests come to the hotel for dinner, they should take the initiative to greet guests, and reasonably allocate service personnel according to the nature, specifications and eating habits of guests and hosts, and do a good job in banquet design and service management.

3. Pay attention to the after-dinner dining situation of the guests, correct the service problems in time, and participate in some service work, especially important banquets.

4. Take the initiative to contact the kitchen, coordinate the connection between the restaurant service and the kitchen, mediate various contradictions and disputes in the dining process, listen carefully to customers' opinions and continuously improve the service.

5. Strengthen the ideological education of waiters and carefully organize the political and professional study of waiters. Before going to work every day, call the waiters in the restaurant for a short meeting, summarize the work situation, arrange the tasks for the day, and constantly improve the political quality and business skills of the waiters.

Responsibilities of hotel chain employees 3 1. Under the leadership of the superior person in charge, obey the instructions, strictly follow the requirements of dishes, cooking methods and cooking dishes to ensure product quality.

2. Master the basic characteristics of the cuisine, be familiar with the cooking essentials and technical requirements of the dishes operated by our store, ensure the standards of all kinds of finished dishes, and reach the standards of taste, texture, perception and nutrition.

3. Be familiar with the use of main ingredients, ingredients and seasonings, and master all kinds of basic cooking skills, such as frying, frying, boiling and exploding. And understand the cooking characteristics such as tenderness, softness, and crispness.

4. Ensure the cleanliness and use function of the required appliances, ensure the serving speed, and complete the task of serving the first and last dishes within the specified time.

5, do a good job of helping and educating, set an example, bring good assistant interns, help each other, improve work efficiency, and finish all tasks assigned by superiors on time.

6. Cooking dishes in strict accordance with the proportion of main and auxiliary materials and hygiene standards; Safety, hygiene and energy saving.

Responsibilities of hotel chain employees 4 1. Obey the foreman's work arrangement and get the key.

2. Do a good job of handover, understand the room state of the guest room that day, and sort out the work car.

3, according to the order of cleaning the room to clean, special circumstances can adjust the order of the room, to clean.

4. Under normal circumstances, it takes no more than 30 minutes to clean a check-out room and no more than 20 minutes to check in a room. In principle, it should be finished before noon 12, and it takes no more than 5 minutes to clean an empty room.

5. Collect laundry from guests.

6, clean the floor work area, and patrol the floor safety.

7. Be responsible for checking the use of guest rooms, including checked items, mini-bars and paid items, and reporting the results of rounds to the service center and the cashier at the front desk in time.

8. The lunch time should not exceed 30 minutes, and the key of this floor should be given to the floor assistant when eating.

9. After all rooms are cleaned, the following work should be done:

(1) Check the removed pieces of cloth and send them to the laundry room by special car. Both parties should carefully handle the handover procedures.

(2) The cleaning tools must be kept clean, and the garbage in the vacuum cleaner should be removed every day. All cleaning tools should be placed in designated places and arranged in an orderly manner.

(3) The working car should be clean and fully equipped to prepare for tomorrow's work. After the work car is finished, put it in a fixed position.

Responsibilities of employees in chain hotels 5 1. Complete daily customer service management according to the requirements of housekeeping manager;

2. Responsible for the clean quality management of the public areas of the hotel, and supervise the cleaning in strict accordance with the specifications and indicators;

3 responsible for the cost control, management and requisition of property and materials in the region;

4. Correct use of equipment and materials in this area and good maintenance;

5. Adhere to the service site management, and supervise the foreman, technicians and cleaning work;

6. Do a good job in employee assessment, employee attendance and business skills training;

7. Other work arranged by the leaders.

Responsibilities of employees in chain hotels 6 1. Make preparations before meals and check whether the tableware in the restaurant is in good condition. According to the requirements of the specification, tableware and table type are equipped.

2. Treat customers with greetings, greetings and smiles. Welcome and guide the guests to the reserved table or the table that the guests are satisfied with, pull chairs, spread napkins, and hand over menus and wine lists for the guests. Patience and enthusiasm, good at introducing all kinds of dishes that meet the taste and meet the needs of customers.

3. Keep your clothes clean and tidy, pay attention to your personal image, stand upright and smile. Keep the restaurant clean, free of mosquitoes, flies and dust. If you find unqualified food, don't leave the window and report to the higher authorities.

4. Strictly implement the service specifications and operation procedures, grasp the serving opportunity, and serve in turn according to the types of dishes. It is necessary to accurately and clearly quote the name of the dish, introduce the characteristics of the meal actively, and master the speed of serving. Enthusiastically and actively meet the legitimate requirements of customers and keep them from leaving their posts.

5. Unite with comrades, have a decent style, care about the collective, and care for tableware and utensils.

6. After the guests have finished eating, inform the front desk in time to collect the meal fee, so as to avoid collecting the meal fee or running the bill by mistake.

7, before the end of the work every day, do a good job in health.

Responsibilities of hotel chain employees 7 1. The front office appoints a special person to receive guests' check-in, and is on duty all day.

2. All guests staying in this hotel will go through the check-in formalities with valid documents such as passports and identification certificates.

3. First, the guest fills in the "Check-in Registration Form", then the waiter in charge of reception checks it out and fills in the contents listed in the form, and then gives the room key to the guest after collecting the accommodation deposit.

4. For passengers who have no or suspicious certificates, they should ask about the situation and reasons, arrange boarding procedures first, and immediately report to the manager on duty for handling.

5. Guests in long private rooms must indicate the number of guests and their basic situation in the rental agreement. When you check in for the first time, you should check in at the reception desk and manage the files.

6. The check-in formalities of the guests of the tour group shall be handled by the accompanying personnel, who shall be responsible for issuing keys.

Responsibilities 8 (1) of hotel chain employees are fully responsible for reception and inquiry in the front office, and supervise employees to provide efficient and high-quality services to guests. Report directly to the head of the front office.

(2) Preside over the front office work meeting, upload and issue it, and do a good job of coordination between this department and other departments.

(3) Responsible for handling guest complaints.

(4) Responsible for checking the gfd and working status of employees every day.

(5) Be responsible for mastering the training of employees.

(6) Be responsible for mastering the guest room status of the day and the next day, and check with the reservation department before coming off work.

(7) Check the rooms of guests with special requirements to ensure that these special requirements are taken care of.

(8) Apply for items in time to ensure that there are enough office supplies at the front desk.

(9) Responsible for the production of relevant monthly reports.

(10) Be familiar with all areas of the hotel;

(1 1) Effectively handle emergencies;

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