Traditional Culture Encyclopedia - Hotel franchise - What are the types of hotel services?

What are the types of hotel services?

A, cold type:

Service features: weak in procedures and individuals.

Program surface: 1. Slow 2. Inconsistent 3. Unorganized Inconvenient 5. Confused.

Personal face: 1. Insensitive 2. Cold 3. Lack of feelings 4. Alienation 5. Not interested.

Message to guests: We don't care about you.

Two. Production type:

Service features: strong in procedures and weak in individuals.

Program surface: 1. Timely 2. Effective date 3. unified

Personal face: 1. Insensitive 2. Lack of emotion 3. Alienation 4. Not interested.

Message for guests: You are a number, and we will put you here.

Three. Friendly:

Service features: strong personal face, weak procedural face.

Program surface: 1. Slow 2. Inconsistent 3. Unorganized Confused.

Personal face: 1. Friendly 2. Elegance 3. Interested. Wit.

Message to guests: We are working hard, but we really don't know how to do it.

4. High quality type:

Service features: strong procedural and personalized.

Program surface: 1. Specification 2. Timely 3. High efficiency. Unification.

Personally: 1. Friendly 2. Elegance 3. Harmony 4. Interested.

Message to guests: We care about you and provide you with satisfactory service. I only know so much at present, hope to adopt: thank you.