Traditional Culture Encyclopedia - Hotel franchise - What are the types of hotel services?
What are the types of hotel services?
Service features: weak in procedures and individuals.
Program surface: 1. Slow 2. Inconsistent 3. Unorganized Inconvenient 5. Confused.
Personal face: 1. Insensitive 2. Cold 3. Lack of feelings 4. Alienation 5. Not interested.
Message to guests: We don't care about you.
Two. Production type:
Service features: strong in procedures and weak in individuals.
Program surface: 1. Timely 2. Effective date 3. unified
Personal face: 1. Insensitive 2. Lack of emotion 3. Alienation 4. Not interested.
Message for guests: You are a number, and we will put you here.
Three. Friendly:
Service features: strong personal face, weak procedural face.
Program surface: 1. Slow 2. Inconsistent 3. Unorganized Confused.
Personal face: 1. Friendly 2. Elegance 3. Interested. Wit.
Message to guests: We are working hard, but we really don't know how to do it.
4. High quality type:
Service features: strong procedural and personalized.
Program surface: 1. Specification 2. Timely 3. High efficiency. Unification.
Personally: 1. Friendly 2. Elegance 3. Harmony 4. Interested.
Message to guests: We care about you and provide you with satisfactory service. I only know so much at present, hope to adopt: thank you.
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