How to compensate if the hotel room type does not match?

The hotel "returns one and loses three" to consumers. First of all, you need to negotiate with the hotel front desk. If the negotiation fails, contact the customer service of the platform to negotiate and see how to solve it. If the accommodation provided by both parties through consultation is better or the same as the reservation specification, the customer has no right to claim compensation. Similarly, if there is a problem with the platform, the hotel does not take the order, and the customer has no room to live, the customer also has the right to lodge a claim with the platform. When our rights and interests are hurt, we have the right to safeguard our own rights and interests, of course, within the scope permitted by law. Moreover, if you find that the hotel environment does not match or is much worse than the hotel description we booked online after staying in the hotel, you can communicate with the customer service staff at the front desk of the hotel at the first time, or directly with the manager of the hotel, and it is best to get a satisfactory result for both parties.

Once the communication with the hotel fails, we need to contact the customer service of the online platform used by the hotel at that time. If the room is booked on Meituan, you can contact Meituan customer service directly and then negotiate to check out. Normally, the US Mission will help us settle the bill. But in this way, we need to face the situation that we have to find another hotel as soon as possible without staying in a hotel for one night. If it is the off-season and there are not many tourists, there will be vacancies in general hotels, so we have more choices and maybe we can find a better hotel room than expected. But if it is in the tourist season, then we have to be prepared to sleep on the street. So if the hotel room is not particularly bad and acceptable, we will try to wait until the end of the tour before complaining about solving this matter.

Online booking is inconsistent with the actual situation. "Subject to the material object" is not a shield.

1. Consumers can't go on-the-spot investigation or comparison when booking hotel rooms online, and operators should provide real information about relevant rooms, including pictures, based on the principle of honesty and credibility.

2. Consumers have the right to know the real situation of the goods they buy or use or the services they receive.

3. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 55 Where a business operator commits fraudulent acts in providing commodities or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of the increased compensation shall be three times the price of the commodities purchased by consumers or the fees for receiving services. Therefore, hotels are required to "refund one for three" to consumers. Customers who can't stay or are dissatisfied after booking can claim compensation. Lawyer Pan said that after booking the hotel through the online platform and submitting the order successfully, it shows that the customer has established a contractual relationship with the platform or hotel. If the hotel fails to provide housing after receiving the order, or the housing conditions of other arrangements are inconsistent with the reservation, the customer has the right to claim triple compensation.