What does the hotel front desk reception mainly do?

1. Check-in procedures and precautions for individual guests: 1 When a guest enters the lobby and is two meters away from the front desk, look at the guest, smile at the guest and say hello: "Hello, sir/madam! Good morning/afternoon/evening. (1) If you answer the phone, just look at the guest and nod and smile to signal the guest to wait. If you are dealing with the documents at hand, you should always pay attention to the arrival of guests. 2 Confirm whether the guest has made a reservation (1). If the guest has made a reservation, please wait a moment and check with the guest according to the name or unit used by the guest when making the reservation. (2) If the guest has no reservation, if there is a room available, introduce the room type, price and location that can be rented to the guest. Wait for the guests to choose and answer their questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. We can help them contact. (3) If the guest just asks, not checks in, be patient and answer the guest's questions and welcome the guest. 3 Check-in Registration (1) Take the upper end of the registration form and the lower end of the pen and give it to the guests to fill in. (2) Verify whether the witness cards are consistent, and scan and save the certificates. (3) Check whether the accommodation registration form is complete. If there are any missing items or unknown information, they should be supplemented or supplemented according to the document requirements. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number. (4) Confirm the payment method (debit card, credit card, cash,). (5) Give the certificate and room card to the guest together, and remind the guest of the approximate location of the room where he lived for the first time. (6) If there are large pieces of luggage, please ask the bellman to carry them. (7) Notify the housekeeping department and the general computer room, and input the check-in information into the computer. Note: 1. Make the room rate clear when you check in, especially the special price in the morning, room rate and subsequent room rate. 2. Membership cards and VIP cards are generally valid at the time of check-in, otherwise they are invalid. (The receptionist must indicate the reasons for modifying the house price, and make a table of changes in the house price). 3. Write the names of several people in the registration form for opening the door. When you check in, you should ask the guests how many days they will stay, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Stick to the last name. 4. The deposit slip of the guests living together should be written separately, and the registration form should also be written separately. 5, should take the initiative to ask whether the guest should keep a secret, telephone to ask whether the guest wants to transfer, don't tell the room number. 6. Guests with birthdays or VIPs should inform the housekeeping department in time. 2. Check-in procedures and precautions for the reception team 1 Preparation: (If two room cards are needed for a room, the room cards should be prepared one day in advance) (1) Book in advance 1-2 days to ensure that the team can use the room. (2) When more than two teams arrive at the store at the same time, the key team with high level should be arranged first, and then the team with more rooms should be arranged. (3) The guests of the same team should be arranged as centrally as possible. (4) When there is no room reservation, you can wait temporarily, but you should leave the room (one hour) before the guests arrive at the latest. (5) The personnel on duty should know the names, contact numbers, units and special matters of each team leader. And do a good job of communication with the room service center and the sales department. 2 When the welcome team (1) arrives, check the reservation status of the team according to the guest information. (2) According to the reservation information, check the number of people, rooms and whether to order food with the guests. After the content is correct, please ask its team leader to sign the bill. When it is necessary to add or subtract rooms under special circumstances, politely consult the team leader and ask him to sign, and then inform the room service center and cashier to make corresponding changes. And politely consult the tour leader's activity arrangement in order to provide services for the guests. (For example, if you know the check-out time, the floor can organize human rounds to ensure that guests will not delay the check-out time.) 3 Fill in the form, verify and assign rooms. Please fill in the housing registration form. If the team is in suspense, everyone can fill in the form. The team leader will sign the form, count the number of room cards and distribute them to the team members. 4. Input the check-in information into the computer, and notify the housekeeping department, the general computer room and the team housing. The name and room number of the tour leader should be notified to the room center. Note: 1. Submit the team reservation form to the cashier for retention, especially the list indicating the checkout method. 2. The team list issued by the sales department must confirm the check-in time, bar and long distance, and notify the room service center 1 2 days in advance. The reservation of the sales department should be satisfied as far as possible (the sales department leaders have special preferential rights). The free room for the team is arranged in the annex building.