Hotel switchboard English

The following is my manual translation, I hope you can adopt it.

As the voice transmitter, the switchboard of business hotel plays a very important role in the hotel service industry. Although customers can only hear the sound but can't see us, our professional tone and voice and warm and efficient service attitude can still make customers feel at home. The work of the switchboard is called "the second face of the hotel" by the insiders. When we pick up the phone, we should make sure to contact within two rings and say hello politely at once. The volume of the sound should be moderate; The tone should be soft, light and sweet. Let every sound we make bring a pleasant feeling to consumers. Also pay attention to the speed of speech-neither too fast nor too slow; We should adjust our speech speed according to the tone of the guests and the purpose of the phone call to meet the needs of different scenes.