Would you like to turn down the bed?

You can choose whether to turn down the bed according to your personal needs.

In the original star-rated hotels, Western-style beds were generally made, with bedspreads on the beds and blankets wrapped in sheets. The waiter removed the top bed cover, and then opened the top blanket and the top sheet at an angle of about 30 degrees to facilitate the guests to sleep.

This is specifically a turndown. But in fact, the operation process also includes simple room tidying and item replenishment.

Turn down the bed so that guests can rest;

Tidy up the room, clean the bathroom, replenish necessary guest supplies, restore the sanitation of the guest room, and make the guests feel comfortable and warm.

The turn-down service usually starts at 5:30 or 6 pm or according to the guest's request. The turn-down service is usually completed before 9 pm, because it is difficult to knock on the door after 9 pm. Making beds for guests will inevitably disturb their rest.

There has been a lot of controversy surrounding the necessity of turndown service. In fact, the emergence and disappearance of any kind of service has its own natural law, because this is a customer-centered era. Guests will tell us what they want and like, and what is redundant or even rejected. Services received. But as long as we provide a certain service, we should do our best to make the service achieve the desired effect, making the guests feel comfortable and even unexpected surprises, such as turndown service.

The central content of hotel turndown service is to turn down the bed. Hotel regulations are different for different types of guest rooms. Among them, what often confuses employees is which bed to use in a standard room. Generally speaking, the hotel stipulates that when a guest checks in for the first time, without understanding the guest's preferences, the standard room must have a bed next to the bathroom. The main consideration is that the location of this bed provides better privacy. When the door is opened from the outside, Basically out of sight. This is understandable, but not all guests like to sleep on this bed. For example, some guests like to watch TV, and the TV set in many hotels is directly opposite the bed by the window, so many guests like to sleep on this bed. The bed is close to the window, which makes the turndown service that the employees have worked so hard to complete become ineffective work.

Based on the guest’s preference, the hotel’s most hoped-for option is that if the guest continues to stay the next day, the hotel can open a bed near the window according to the guest’s preference. However, unfortunately, many guests may leave the hotel the next day. I went there, but I couldn't enjoy the personalized service provided by the hotel, and I was left with the impression that the turndown service was meaningless. Perhaps, after a long time, the guest comes again, but due to the incomplete guest history file of the hotel and the lack of communication and cooperation spirit between the front office and the guest room, the ineffective service starts from scratch again.

Of course, there are many factors that contribute to ineffective turndown service. For example, hotel room cleaning staff are usually not turndown staff, but cleaning staff know the needs of guests best. For example, what kind of tea the guests like to drink can be known by looking at the consumption of tea bags; You will know what is left after the fruit is eaten; what drinks the guests like to drink, what foods they eat, whether they smoke, and what brands they like, etc., can all be known through observation during the cleaning service. Of course, this also includes which bed the guest prefers to sleep on. But unfortunately, the cleaning attendants do not provide turndown service for guests. Most hotels do turndown service by full-time guest attendants, and they are all mid-shift attendants. At this time, the cleaning attendants who work the regular shift have already got off work. . Therefore, whether the information of cleaning employees can be collected in time and passed to relevant employees has become a key issue.