What should the basic management of hotels do?

A strong sense of professionalism, responsibility, social skills and hospitality.

(2) Be conscientious and responsible in work, pay attention to investigation and study, be good at capturing information, be brave in pioneering, take risks and be willing to take responsibility.

(3) the style is rigorous and realistic, set an example and do not seek personal gain.

④ Keep the business secrets of the hotel.

Second, the ability to work.

① Ability of analysis and judgment

According to the general principles and policies of the hotel's external sales and the general manager, formulate the sales strategy, and put forward the sales plan suitable for the hotel according to the market situation and the changes of customers, and put forward the sales measures for specific customer markets in a targeted manner to ensure the best room occupancy rate and income of the hotel.

(2) Develop innovative ability

According to the changes in the tourism market, constantly consolidate the traditional market and tourists; Actively develop new markets and new customers, put forward new ideas and suggestions conducive to hotel sales, and develop multi-level marketing channels.

③ Ability of organization and coordination

Effectively organize and mobilize the enthusiasm and creativity of department employees, and actively carry out sales work; Be able to coordinate the relationship between the relevant departments of the hotel and properly solve the problems in the work and business. Be able to maintain good communication and exchange with relevant business departments and gain the trust and understanding of customers.

④ Business execution ability

According to the general policy of hotel management, actively carry out publicity and promotion work, make a realistic analysis of the changes in the market and tourists, put forward feasible sales plans, and supervise and ensure the implementation of hotel sales plans. Strong control ability and individual guidance ability.

⑤ Social activity ability

Have strong social skills, be good at market research and information communication, be able to talk with people at different levels on various occasions, be able to satisfactorily solve customers' requirements, gain customers' trust, and win the support and help of all parties concerned.

⑥ Ability to express words.

Be able to draft the business report and sales plan of the sales department, draft the management system and working procedures of the department, and write special reports and work summaries.

Proficient in one or two foreign languages, can skillfully use foreign languages for conversation, negotiation and business work, and can read relevant business letters and materials.

Importance of foreman supervisor training

The hotel has general manager, directors, managers, supervisors, foreman and ordinary employees. As the most basic manager, the foreman plays an extremely important role in the hotel. However, in the past, hotels only emphasized the importance of department managers, but ignored the grass-roots managers who had the most important tasks in each work, and blamed the poor service quality on ordinary employees, but did not expect the decisive role of the foreman in service quality. Due to the high mobility of middle-level management cadres in the hotel industry, the sustainability of hotel development is affected. At present, many hotels have begun to realize the powerful role of grass-roots managers in maintaining the basic operation of hotels. They ensure the normal operation of their department without a department manager.

Because of the flat management, a manager is needed to manage multiple employees, and the foreman supervisor just meets this requirement. Therefore, training a group of backbone grass-roots managers has become an important part of the development strategy of these hotels. The foreman and supervisor are the most basic level of the hotel and the most important executive level of all the work tasks of the hotel. The foreman supervisor is the management who has the most contact with guests and employees. Foremen and supervisors know the mentality and work skills of the employees they manage best, and they are also the first class that ordinary employees talk to when they encounter problems, such as dealing with guests, and the class that gets the most information. Many hotels attach great importance to collecting the opinions of employees and guests, but fail to pay attention to the key role of foreman and supervisor in collecting information. The information collected by subordinate employees is first handed over to the foreman and supervisor, and before the information is handed over, it may be screened by the foreman and supervisor level, so it is not comprehensive to ignore the feedback received by the foreman and supervisor level.