Four, five-star economy hotel lobby organization setup

The front office consists of 8- 10 departments: reception desk, executive floor, reservation department, business center, telephone switchboard, concierge department, motorcade, guest relations department, etc. Some anterooms also manage shopping centers/boutiques, gyms, beauty salons, etc. Some hotels and shopping malls are outsourced, the motorcade belongs to the general affairs office, and some reservation departments belong to the sales department. Among them: Front Office: Front Office Manager, Assistant Front Office Manager/Assistant Front Office Manager (not necessarily required to be 4 stars or less), Manager Secretary (part of whom is also the foreman/supervisor of the business center), Front Office/Executive Floor: Front Office Manager/supervisor or executive floor supervisor, Front Office foreman/administrative receptionist reservation department: supervisor/foreman reservation department, business center: supervisor/foreman business clerk concierge department: golden key/concierge/. Doorman motorcade: (depending on the size of the hotel, it can be 2- 15 sedan, sedan, minibus and bus) Captain/Vice Captain Driver A/B handles guest relations: duty manager/assistant lobby manager/night shift manager, guest service manager/guest relations director, telephone switchboard room: telephone room supervisor, foreman operator.