The hotel has poor sound insulation effect. How to reply is better?

First of all, thank you for your comments and sincerely apologize. I want to explain the reasons frankly, and if there are any mistakes, I will correct them. If it is a misunderstanding of the guests, I will explain and say that I will pay close attention to rectification.

Dear guests, thank you for your evaluation of the hotel. We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will forward them to relevant departments to improve the service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Look forward to your coming again!

Extended data

No matter why consumers have bad reviews, please take a sincere attitude to solve them. Most customers are willing to cancel the bad reviews or modify them after the bad reviews. Most of them want an attitude. For malicious bad reviews, you can cancel them directly through platform complaints. But what is needed in this case is that you are absolutely right, because most platforms are biased towards consumers at present.

As a hotelier, he should be the active party, not let the guests contact the front desk when something happens. For many possible problems, the staff should remind the guests of some precautions when they check in.