Hotel staff training course

1. Hotel service process 2. Polite language, smiling service 3. gfd, hygienic standard 4. Knowledge of Chinese and Western cuisines 1. Hotel service process: table setting, including table cloth placement method, table table placement, tableware placement standard, mouth cloth folding method, mouth cloth placement rules, etc! Meal preparation, including tableware hygiene standards, ordering instructions, in-meal service utensils preparation, restaurant hygiene standards and so on! Dining service procedures, including procedures, methods and standards for pulling chairs, hanging clothes, pouring tea, spreading cloth, spreading incense towels, recommending dishes, ordering process, recommending drinks, ordering dishes, pouring rules, serving order, setting dishes, in-meal service, replacing bone dish ashtrays, paying bills, counting tableware, sorting out table order, etc. Second, polite language includes welcome language, service language, service language, sales promotion language, guest taboo language, dialect understanding and spoken language! Smile service standards, etc! Third, gfd, hygiene standards: including employees' uniforms, jewelry and watches, light makeup, hair style, nails, personal hygiene requirements, standing posture, sitting posture, squatting posture and taking things, walking standards, pallet use methods, tableware handling standards, pallet load-bearing training, etc! Hygienic standard for dining area! Knowledge of Chinese and Western cuisines, including understanding the four major cuisines in China, the western cuisines, the origin of famous historical cuisines, our special cuisines, food recommendation methods, the ingredients of the main course, the service flow of each cuisine, and the prices of dishes.