Traditional Culture Encyclopedia - Hotel franchise - Job responsibilities of the bar front desk manager
Job responsibilities of the bar front desk manager
Job responsibilities of the bar front desk manager 1
1. Monitor and manage the service quality of the responsible departments (cruise front desk/restaurant/bar/guest room).
2. Be responsible for the management and training of the staff of the cruise management department;
3. Monitor the cost of the responsible department.
4. Responsible for the implementation of the department's secondary sales target;
5, responsible for the department facilities and equipment management, safety and pollution prevention, as well as indoor environment management;
7, responsible for completing other work assigned by the superior.
Job responsibilities of bar front desk manager 2
2. Responsible for the reception, consultation and introduction of visiting guests, individual and reservation, receiving and processing reservation information, and maintaining good manners;
3. Be responsible for answering the front desk service hotline and transferring calls, and do a good job in telephone consultation; Grasp the customer situation, carefully record important matters and convey them to relevant personnel;
4. Ensure that the reservation information is detailed, accurate and clear, in line with departmental regulations;
5. Greet the guests enthusiastically and actively, and answer all questions raised by the guests;
6. Keep in touch with relevant departments, handle all kinds of information in time, and strive to improve service quality;
7. Good facial features, good affinity, ability to adapt to the night shift work system, and positive team consciousness;
8. Good communication and coordination skills and service awareness, proficient in operating computers and office software.
Job responsibilities of bar front desk manager 3
1, daily guest reception;
2. Handling table reservation: on-site and telephone;
3. Handle the relevant consumption agreements between customers and bars;
4. Organize customer information;
5. Statistical business information;
6. Issue reservation forms and scheduled consumer products;
7. Make relevant reservations and table arrangements;
8. Management projects;
9. Send all kinds of short messages to guests on behalf of the bar;
10, do a good job in the daily preparations of the department (hygiene, goods, etc. ) and finishing work;
1 1, do a good job in personal gfd and personal hygiene, pay attention to words and deeds and reception norms, and receive guests in the best condition.
Responsibilities of Bar Front Desk Manager 4
1. Entertain guests warmly and arrange guests to enter the venue.
2. Make a detailed reservation record
Job responsibilities of bar front desk manager 5
1. Bury the accounts on time every day, and submit the shift change sheet to the company's financial registration for review;
2. Receiving, using, managing and returning the cashier's reserve fund;
3. Responsible for the cashier and settlement in the store;
4. Register the recharge and consumption content of the membership card;
Responsibilities of the front desk manager of the bar 6
1, do a good job of welcoming guests, accept reservations from various channels and implement them;
2. Make detailed reservation records;
3, understand and collect the suggestions and opinions of the guests and timely feedback to the superior leadership;
4. Establish a high-quality and elegant service image of the company brand with standardized service etiquette.
Responsibilities of the front desk manager of the bar 7
1, responsible for handling the hotel's marketing work, and completing all the goals set by the hotel in time;
2. According to the management objectives and management policies formulated by the hotel, as well as various rules and regulations and service operation procedures, clarify the responsibilities of managers and employees at all levels and supervise their implementation;
3. Make a market expansion plan and lead the sales department to carry out comprehensive promotion activities to ensure the smooth progress of the hotel business;
4. Regularly check the working conditions of the whole hotel, check the service attitude and quality, and deal with problems in time;
5. Cultivate talents, guide the work of the sales department, and improve the service quality and staff quality of the whole hotel;
6. Maintain good relations with people from all walks of life, establish a good hotel image, and receive important guests on behalf of the hotel;
7. Caring for employees and setting an example make the hotel highly cohesive, requiring employees to complete their jobs with a high degree of enthusiasm and responsibility.
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