What are the specific operation procedures of the hotel room front desk?

Check the daily activity report carefully.

Find out if there is a VIP or hotel reception room for booking or staying.

Learn about the meeting information and check the number of meeting rooms. ?

Read the log book carefully, understand the items to be completed in the last shift, and then sign for approval.

Check the records of key collection and return of each department and classify the keys.

Check the booking situation of the day and enter the booking situation into the computer to understand the booking situation in recent days.

Check the room status to ensure that the room status is correct.

Check the guests before leaving the store that day and inform the cashier.

According to the guest list, issue meal vouchers, and issue meal vouchers for breakfast guests.

Confirm that the guest information and room rate have been completely and correctly entered into the computer.

If the guest changes rooms, confirm that HSKP has been notified and the computer information has been changed. Take back the key and issue a notice to change rooms.

Whether the call-up time requested by the guest has been notified to the switchboard.

Communicate orally and in writing with colleagues in the middle class, and get in touch with the next class at any time.

What are the main work contents of hotel front desk reception?

Accept the room reservation, input the reservation information into the computer and convey it to relevant departments and posts.

Handle advance orders from sales department or other departments.

According to work standards and procedures, timely carry out data processing such as scheduled changes and cancellations.

Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation.

Check-in procedures for guests, arrange rooms, and meet the reasonable needs of guests as much as possible.

Go through the formalities of changing rooms, adding beds and checking in for guests.

Responsible for keeping, making and issuing guest room key cards.

Fill in, enter and count individual and team registration forms as required.

Keep the front desk clean and tidy, check whether the required forms, stationery and publicity materials are complete, and report to the front desk foreman.

Carefully check the guest information entered into the computer by the last shift, and timely and accurately enter the guest information on duty.

Register, enter and send the household registration information of overseas guests as required.

Do a good job of handover to ensure the continuity of work.

Assist the cashier at the front desk to do the checkout for the guests.

Complete other tasks assigned by the manager.