Traditional Culture Encyclopedia - Hotel franchise - Hotel catering reservation

Hotel catering reservation

As a white man in the workplace, many times you can't help complaining. Colleagues always ask you to book hotels, order food and send and receive express delivery. ...

I wanted to do my best, but I was always obsessed with small things.

At this time, let go of your dissatisfaction and think about whether you have done the little things well. In fact, don't underestimate these small things, and some universities ask about small things.

-0 1-

17: 55, only five minutes before work, how many people are ready to move, including me.

Who knows, the boss came and said, "Lei, call XX and ask her to book a single room in a nearby hotel, around 200 yuan."

Ok, I'll call XX and tell my boss what he wants. She said, "Ray, just call the Yi Hotel in the nearby city to make a reservation."

As a new media operation, my duties do not include booking hotels; As a life idiot, my hotel reservation skills have not been lit up yet.

So, this is a bolt from the blue for me.

Fortunately, the contact information of the hotel is in the business card book.

A phone call passed, and then the question came, and I was speechless. ...

Why is this happening?

Read the above carefully, do you find any information missing? Yes, I don't know the information of the people who stayed in the hotel, and I don't know the check-in time.

This is also a common mistake made by white people in the workplace. The leader gave you a task, you accepted it, and the leader left without explaining it clearly. When you react, you find that the work is unsustainable.

Therefore, when receiving the task assigned by the leader, we must first make clear what this task is, what to output and when to complete it. Only by knowing this can you know the direction of your efforts and finish the task on time.

After knowing the check-in information, I reconfirmed the check-in information, contact number, check-in time, room number and invoice with the hotel, because they support WeChat transfer payment, which is still very convenient. Then send the hotel reservation information to the check-in, and you're done. Finally, I was very happy to receive a thank-you message from the guests.

Knock on the blackboard and let's confirm how to book a hotel:

1. Learn about check-in information, including name, contact number, etc.

2. Make clear the room type and the boss's budget price.

3. Confirm the check-in time and room number (some hotels are not sure about the room number when booking, so they will be assigned when checking in).

4. Confirm the payment method and issue an invoice (the invoice is very important, it must be issued, and it is necessary for reimbursement. It is best to write the full name of the company when issuing the invoice.

5. Edit the appropriate SMS to inform the guests of the hotel address, contact information and check-in method.

-02-

Booking a meal is similar to booking a hotel. You need to know the demand and who to serve. Ordering can be divided into two scenarios, one for the boss and the other for colleagues.

First of all, talk about ordering food for the boss. If the boss specifies a restaurant, find the contact information and make a reservation according to the demand. Most stores support telephone booking, only a few do not, and they need to occupy their own seats.

Secondly, talk about ordering food for colleagues. Now the company doesn't have to order food for colleagues. Let me take my previous company as an example.

In my last company, I worked overtime at night to provide dinner, and the personnel department ordered meals in a unified way. Every afternoon, colleagues who work overtime will be reminded to fill in the overtime application form. Employees can choose to eat or eat rice noodles, which requires counting the number of people and knowing the type and quantity of dinner scheduled. Dinner is usually provided by a fixed restaurant, and then they call to order food accordingly.

In addition, there is also a situation of ordering food for colleagues. Because the meeting time is too long, the meal time can't end on time, and the problem of eating needs to be solved quickly in the conference room. At this time, we should consider the convenience of eating when ordering food. You can't bring too much soup, and you can't order difficult food such as chicken feet.

Knock on the blackboard and let's confirm how to order:

1. Serve the boss and decide according to the boss's needs.

2. When ordering food for colleagues, it is necessary to count the number of people, and the type of food is mainly convenient to eat.

-03-

As a new media operation, I want to help the boss book seats, help guests book hotels, and help colleagues send and receive express delivery …

Although I sometimes feel a little emotional, I have learned a lot from these little things. So white people in the workplace should not always complain about doing small things. When you are unable to do great things well, do small things first, and opportunities will always come.