English abbreviation of assistant manager in lobby

Assistant manager of the lobby is generally a post set up in hotels and other places.

English generally says this: Assistant Manager is abbreviated as a.m.

accountability

1. On behalf of the general manager, accept and handle all complaints of hotel guests against all departments (including individuals) in the hotel, and listen to various opinions and suggestions of the guests.

2. Deal with the guests' accidents in the hotel together with relevant departments (casualties, murder, fire, theft, natural disasters);

3. Answer the guests' inquiries and provide necessary help and services (report the loss, call the police, find people and find trouble);

4. Maintain the safety of guests (stop taking drugs, whoring, prostitution, gambling, playing dangerous games, drinking, disputes between tenants, etc. );

5. Safeguard the interests of the hotel (claim and collection);

6. Collect guest opinions and report to the general manager and relevant departments in time;

7. Maintain order in the lobby and nearby public areas, and keep the environment quiet and tidy;

8. Supervise and inspect the work and discipline of the staff in the lobby (front desk, finance, security, housekeeping, greening, catering, engineering, motorcade and other departments);

9. Assist the general manager or on behalf of the general manager to receive VIPs and business floor guests;

10. The night shift undertakes part of the work of the general manager on duty in the hotel; In case of special circumstances, even if the emergency report to the superior;

1 1. Introduce and promote hotel services to guests;

12. Discover the internal problems in hotel management and propose solutions to the top management of the hotel;

13. Assist all departments to maintain good relations between the hotel and VIPs, regulars and business guests;

14. Responsible for supervising the collection of senior accounts;

15. Visit all kinds of important guests regularly; Listen to opinions and organize to report to the general manager;

16. Complete all the work temporarily assigned by the general manager and the front desk manager;

17. Participate in the internal management of the front desk.