What are the basic contents of hotel security training?

Section 1 Understanding of the Job Responsibilities of the Security Department

Training target: employees of hotel security department.

The purpose of the training is to clarify the job responsibilities and do a good job in hotel security.

The main point of training is to clarify the responsibilities of employees in each position.

I. Responsibilities of all security personnel

(1) Establish a high sense of responsibility and dedication, be loyal to their duties, and strive to be excellent employees.

(2) Seriously study the hotel's various systems and departmental rules, be strict with yourself, seriously study legal knowledge, enhance the concept of law and discipline, and abide by the law.

(3) Go to work on time, don't be late, don't leave early, don't leave your post without leave, don't do private affairs during working hours, and don't take advantage of your work to engage in illegal and criminal activities.

(4) Dress neatly at work, be dignified, be full of energy, adhere to civilized and polite duty, and it is strictly forbidden to hit people and swear or infringe upon others' personal rights. Don't do anything that damages the image of the hotel, be quick and decisive, and act according to the rules.

(5) Dare to fight against all bad behaviors and find that criminals are actively and bravely arrested.

(6) handover procedures should be clear.

(7) Actively maintain the public security and traffic order in the hotel yard, and do a good job of "five precautions" (anti-theft, fire prevention, damage prevention and safety disasters and accidents).

Second, the gate security responsibilities

(1) Maintain the traffic order at the gate, guide the driving of vehicles and pedestrians, ensure the safety of vehicles and pedestrians, and make the front of the gate unobstructed.

(2) Be on high alert, resolutely stop the mentally ill, disheveled and suspicious people from entering and strictly control the first pass.

(3) Be polite to the guests who come to the store, and welcome guests who walk or ride.

(4) When the tour group enters the store, if it is necessary to clear the driveway or have a welcoming team, it is necessary to clear the driveway and parking position ten minutes before the guests arrive at the hotel to prepare for the safety of the tour group.

(5) Guests who bring dangerous goods, inflammable goods and explosives into the hotel should be advised to hand them over to the security department for safekeeping.

(6) See off the departing guests and welcome to come again next time. Politely ask the guests who leave the store with big items, release the items that actually belong to the guests' luggage, and help the bellman to load the luggage into the car.

(7) Security guards should keep learning, delve into business, be good at judging according to the characteristics of the hotel, and improve the quality of work.

(8) Dress neatly, be full of energy, behave generously, and be enthusiastic, polite and thoughtful about the guests' inquiries, so as to satisfy them. It is forbidden to treat guests with rude words.

(9) Security personnel should be vigilant in front of the door, especially at night.

① Pay attention to the safety of vehicles and pedestrians.

(2) People should pay attention to preventing theft, making troubles and fighting around the gate, dredging the traffic and ensuring the safety in front of the gate.

③ Vehicles leaving after 23: 00 at night should be strictly verified.

(4) Report and record irregular procedures and suspicious situations in time.

Third, the lobby security responsibilities

(1) The lobby is the only place for guests to enter and leave the hotel. There are many people and the situation is complicated. Security personnel must pay attention to the movements of guests and observe carefully to ensure the safety of life and property of hotels and guests.

(2) Seriously perform their duties, maintain high vigilance, assist the front desk to check in or check out, and prevent guests' luggage from being stolen.

(3) Maintain the order in the lobby, and immediately come forward to politely persuade and stop the guests who quarrel, make a loud noise or drop in at the lobby, so as to keep the lobby elegant and quiet.

(4) Pay attention to protecting some public facilities in the lobby. Guests are not allowed to knock or damage at will. There is a lounge sofa in the lobby. No one is allowed to lie on the lounge sofa in the lobby to keep the civilized environment in the lobby.

(5) Be extra vigilant in the middle of the night and carefully observe the guests who enter the lobby after 24: 00. If suspicious persons are found, they should come forward to ask and register the report.

(6) Prevent guests from littering, spitting and squatting in the lobby, and immediately dissuade them if they find this situation.

(7) Children chase and play in the lobby, and disheveled guests should be discouraged in time when they enter the lobby.

(8) Don't chat with waiters and irrelevant personnel in the lobby, which will affect normal work.

(9) Don't leave without leave, ask the guests warmly and politely, so as to satisfy the guests, and it is forbidden to treat the guests with rude words.

Four, entertainment security responsibilities

(1) Maintain the order of ticket sales. During holidays and tourist season, when there are many people, organize guests to queue up in an orderly manner to prevent crowding.

(two) in strict accordance with the provisions of the management of entertainment venues, to maintain public order in entertainment venues, to prevent the occurrence of investment, quarrel, fight, trouble and unreasonable. In case of the above incidents, the perpetrators should be taken to the off-site or the security department for proper handling, so as to avoid adverse effects and hinder other guests from carrying out normal entertainment activities.

(3) Entertainment places are crowded and complicated, so we should pay close attention to the movement in the places to prevent the guests' property from being stolen and damaged. If suspicious persons are found, they should be closely monitored, and criminals should be arrested in time to protect the lives and property of guests.

(4) If there is an accident in the venue, rescue it in time, and organize the guests to evacuate the scene in an orderly manner to prevent the situation from getting worse, and immediately report to the leader on duty.

(5) After the entertainment, let the guests leave the place in an orderly manner, cooperate with the waiter to clean up the place, check whether there are any articles, dangerous goods and kindling left by the guests, turn off the sound and lights, and lock the doors and windows before coming off work.

Verb (abbreviation for verb) Job responsibilities of parking lot security.

(1) Seriously study the hotel's various systems and departmental rules, earnestly study legal knowledge, enhance the concept of the legal system, abide by the law, and be honest and clean.

(2) Actively maintain the traffic order in the parking lot, do a good job in fire prevention, theft prevention, theft prevention and damage prevention, and effectively control safety.

(3) For vehicles entering the parking lot, indicate the parking place, verify whether the vehicles are in good condition, such as obvious parts such as mirrors and headlights, and the quantity of goods, etc., make detailed records, fill in the form carefully, and then notify the parking lot to verify on the spot, agree with the truth and sign for acceptance.

(4) Do a good job of parking charge in the parking lot, and charge for leaving the car and cancel it. Anyone who uses his work to harm public interests and seek personal gain will be punished according to the seriousness of the case.

(5) Vehicles leaving the parking lot should be carefully verified and released only after the situation is true. If the verification finds that the procedures are not standardized and the situation is suspicious, it shall immediately inquire, block and report in time.

(6) Don't learn to drive, ride a bike or ride a motorcycle in the parking lot, and don't let irrelevant personnel stay in the parking lot.

(7) When on duty at night, be vigilant, especially for vehicles leaving after 23: 00. To do a good job of inspection and verification, we must do "three comparisons of driver's license, driving license and ID card". If the program is found to be wrong and suspicious, it should be stopped and reported in time.

Six, patrol security responsibilities

(1) Earnestly perform their duties, find the signs of accidents in time, eliminate hidden dangers, and ensure the safety of the hotel and others.

(2) Strengthen patrol in important areas, handle suspicious situations in time or report to the leaders and managers on duty.

(3) During the floor inspection, it is necessary to check the safety management of guest rooms, whether there are unsafe factors, and whether the floor passages, electrical sockets and retaining walls are in good condition. Is safe.

(4) Those who make trouble, fight or damage guest room facilities on the floor or in the guest room in violation of hotel regulations should be advised to calm down or taken to the Security Department for appropriate treatment.

(5) If there is an accident on the floor, such as fire, police theft, murder, explosion, etc. , we must quickly organize guests to evacuate and protect the scene, and deal with it immediately to prevent the situation from expanding.

(6) Security guards are not allowed to use guest room facilities, such as sleeping in the guest room, watching TV, listening to music, making personal calls, chatting with room attendants, etc.

(7) Protect the flowers, trees and garden buildings in the hotel garden from damage, and intervene, stop and deal with those who trample on the lawn and pick flowers and break trees.