How to do well in hotel management

Top Ten Services of Hotel Management

1. Neat service Neat service means that hotel equipment and facilities must be kept clean regardless of grade, and utensils and appliances should be placed in order; Second, all kinds of products provided should be clean and hygienic, and the instruments should meet the national hygiene standards; Third, it means that the waiters are neatly dressed and hygienic.

2. Brand-new service makes customers always maintain a brand-new feeling, which is an important factor for hotels to attract customers. The daily replacement of room supplies, the renewal of flowers, the freshness of food and raw materials, as well as the interior decoration, furnishings and arrangements for customers' activities should avoid duplication and similarity, and keep customers fresh in the hotel everywhere.

3. Polite service and hospitality will make guests feel at home. Polite service is characterized by friendly smile, sincere welcome, pleasant service, taking the initiative to meet customers' needs without disturbing them, respecting guests everywhere but keeping their privacy. True courtesy service comes from sincerity and initiative. Polite service reflects the cultural quality of hotel staff and the overall level of the hotel.

4. Express service The efficient service of the hotel is praised by all customers. Express service is not only in the registration of customers' accommodation, but also in the daily service work of various departments of the hotel. We should avoid keeping guests waiting in any small matter. Keeping guests waiting is one of the main causes of complaints, which reflects the inefficiency of the hotel.

5. Trust service Hotel service is based on the good professional ethics and high sense of responsibility of the service staff. Only by highlighting the delicacy, initiative and enthusiasm of the service and making the guests feel comfortable, safe and convenient can they gain the trust of the guests. On the one hand, it provides security for all possible accidents, so that customers have an absolute sense of security; On the other hand, the service provided should be in line with the price, and there should be no cheating, so that guests have a sense of trust in the hotel.

6. The operation of characteristic service hotels requires not only complete service facilities and entertainment items, but also unique service items that can win in the market competition. The characteristic service is manifested in different business items and service methods, so as to attract customers.

7. Special service This is a service provided by the hotel to facilitate the special needs of customers. Special services are mainly extra services provided to customers free of charge, such as giving away drinks, providing information, contacting the car and so on.

8. Paying attention to service is often overlooked in hotels, and customers pay special attention to these subtle services. For example, when a customer stays in the same hotel for the second day or the second time, the service staff can call his name. At this time, he will feel that he is valued and happy. In addition, showing concern for customers' identity health, expressing concern and sympathy for guests' melancholy, expressing appreciation for guests' new hairstyles and new clothes, and congratulating customers on a certain success will all make guests feel that they have been taken seriously.

9. All equipment and facilities in the service hotel are prepared for the arrival of customers, so customers should feel as convenient and comfortable as at home everywhere. To do this, the waiter needs to offer a piece of love on the basis of knowing more about the habits and personal preferences of the guests, so that the customers can have a sense of belonging of "this is my hotel". In this way, the hotel will not only benefit from the guests for a long time, but also make the guests become permanent salesmen of the hotel.

1. The service tenet of Glory Service "Customer is God" reflects the customer's central position in the hotel. In the process of providing services in the hotel, every guest is served according to the specifications and etiquette of receiving VIPs, so as to reflect the status and achievements of the guests and make the customers feel proud or glorious.