Write an article about hotel services. .

(1) Definition of service: 1. Service is an intangible and priceless commodity of the hotel, which can be sold to guests anytime and anywhere. Service can also be said to be intelligent and necessary labor performed to satisfy the needs of others. 2. SERVICE S Smile Sincere E Excellent Efficient Efficient Fast and accurate Fast and good Agile and appropriate R Ready Ready to service Ready to serve V Viewing Visible and valuabl Visible facilities and valuable services I Invitng Invite Informative After the service, invite guests to come again to provide information C Creating Courteous Treat others with courtesy and etiquette to create an atmosphere of serving guests E Eye Excellent 2) Service content: A. Service staff Appearance, appearance, demeanor B. Service attitude and service skills C. Communicative ability, knowledge, vision, adaptability D. Service efficiency, effect E. Courtesy, etiquette and etiquette in service (3) Quality service: It is based on service More thoughtful, enthusiastic and nuanced standardized services. Edit this paragraph 2. How to measure service quality A. Friendship: refers to the warm, friendly, thoughtful and smiling emotional service of the waiters. B. Hospitality: Hospitality is reflected by the appearance, appearance and behavior of the waiter. C. Helping: refers to the service efficiency of the waiters, who regard the needs of the guests as their work goals, and at the same time, when providing each service to the guests, adhere to certain service procedures and standards to ensure that the guests' consumption meets the enjoyment value. Edit this paragraph 3. Ten golden keys to good service 1. Customers are friends 2. Smile 3. Sincerity, honesty, and friendliness? 4. Provide fast and agile service 5. Waiters often use at least two magical sentences Language 6. Wear your own nameplate 7. Every waiter should be proud of his or her modified appearance 8. Have a team spirit of cooperating with others 9. Greet guests with their honorifics before greeting you 10. Every A waiter must be familiar with his own job, his hotel and related information. Edit this paragraph 4. Three elements and essentials of service. Knowledge is the foundation, ability is the key, and attitude is the most important. Essentials: Four Diligences, Three Lightnesses and One Quickness - Diligence with eyes, Diligence with hands, Diligence with words, Diligence with legs. Operate lightly, walk lightly, speak lightly, move quickly and serve quickly. Edit this paragraph 5. How to be the general manager’s favorite waiter? 1. Be quick in thinking and flexible in work. 2. Be proactive and enthusiastic, and serve with a smile. 3. Be patient, meticulous, and meticulous. 4. Be generous and polite. 5. Speak elegantly, neither humble nor overbearing. 6. Pay attention to appearance and hygiene 7. Study business, Positive. 8. Cheerful personality, unite with colleagues 9. Noble style, good moral character. 10. Obey superiors, abide by disciplines and laws. Edit this paragraph 6. How to achieve high-quality service? 1. A. Respect guests and acknowledge their arrival and presence. Service should always be warm and fast. B. Waiters should wear pleasant clothes. C. Ensure the safety of guests (professional knowledge is required). D. Every waiter should be a guide for the guests. E. When errors occur in service, do not defend yourself, but admit that the customer is always right. 2. Basic conditions to ensure service quality: A. Enough sleep. B. Maintain a good mental state, good nutrition, and maintain a good image. C. Appropriate exercise is the way to ensure working physical strength. Edit this paragraph 7. Personalized services: (1) Require more proactive services. (2) Require more flexible services. (3) Extraordinary service is required (that is, someone goes beyond the ordinary to meet the occasional individual special needs of guests).

(4) Require more specific and nuanced services: When guests arrive at a hotel for consumption, they not only require various material products, but more importantly, they hope to enjoy a relaxed atmosphere, beautiful memories, and considerate services. (5) Better emotional investment is required. Employees can only achieve a higher level of service by investing their emotions in the service of one move, one person, one thing. Edit this paragraph 8. What are the requirements for personalized services? 1. There must be good standardized services as the premise and foundation. Personalized services must be based on standardized services. If we stay only satisfied with standardized services and do not develop towards personalized services, it will be difficult for the hotel's management and quality standards to reach a new level[2]. 2. In addition to having high professional skills and professional ethics, waiters must also have strong psychological endurance, analytical judgment ability, emergency response ability, etc., especially the ability to "empathize" and understand from the customer's perspective. People want to know, understand and consider guests. 3. Gradually establish specifications that adapt to individual service requirements.