Being a full-time tour guide for the first time. Don't know the process. Ask the old tour guide for advice.

The service process of accompanying the tour guide is as follows:

I. Planning and preparation before departure:

1, read the plan carefully:

Understand the guest's name, contact information, driver's contact information and license plate number, and the time and place of picking up the group; General itinerary and reception standards?

2. Contact with all parties?

A. Contact with the guests: tell the tour guide's name and contact information, and confirm the time and place for picking up the group; ?

B. Contact the pick-up driver: tell the tour guide's name and contact information, tell the pick-up time and place, and check the itinerary; ?

C. contact the ground tour guide to confirm the location and method of picking up the delegation?

3. Understand the itinerary:? Travel time: destination travel time, travel time between points; ? Scenic spots: the tour time and the general situation of scenic spots; Precautions?

4、? Other related matters?

For example, the train crew should check the number of train tickets and confirm the ticketing time and sleeper situation; ?

The flight group should check the number of air tickets and the names and ID numbers of tourists; What if the team sends hats or something?

5、? Material preparation: certificates, tour guide supplies (such as tour guide flags, microphones, etc.). ), payment request and plan?

6、? Knowledge preparation: brief introduction of destination, related introduction of scenic spots, local characteristics?

Second, the delegation and the workflow after the delegation?

1. Join the group on time:?

The motorcade will arrive at the assembly point 15-30 minutes before departure; ?

Train formation is 1.5 hours in advance (in urban areas), and it is guaranteed to arrive at the train station 45 minutes in advance; ?

The flight group will arrive at the airport (in the urban area) 2-2.5 hours in advance and make sure to arrive at the airport 1 hour in advance (2 hours in advance internationally)?

2、? Count the number of people and confirm with the planned number:?

A. If the number of individual groups confirmed in the plan is inconsistent with the plan, the planner shall be informed in time to pick up the tour guide?

B the team and the team leader should confirm the number of people, the number of tables, the number of rooms, etc. And inform the planner to pick up the tour guide in time?

3、? Welcome speech:?

Including welcome, self-introduction, driver introduction, expression of determination, expression of desire, introduction of itinerary, matters needing attention, and brief introduction of destination?

4、? Other work after departure:?

Car group: route introduction, atmosphere adjustment in the car, interactive games, and arrangement of rest points on the way; Train group: assist the team leader to distribute train tickets, inspect the trains regularly and pay attention to friendly tips; Aircraft group: collect all identity documents and check the tickets again, and explain the security check and precautions on the plane; Assist tourists with boarding pass and baggage check-in procedures? .

Third, the workflow after arriving at the destination?

1. Handover with the ground tour guide, check the itinerary, and exchange roles?

2. Pay attention to patrol when eating:?

You can't eat until you have served three courses and rice. During this period, pay attention to the quality of tourists' food, ask if the taste is appropriate, and communicate with the ground guide in time to adjust.

3. After staying in the hotel, do a good job of reminding and assigning rooms, and patrol the rooms:

A, remind guests to deposit valuables at the front desk before entering the store, and check whether the room facilities and equipped items are complete and in good condition; ?

B, after entering the store, cooperate with the tour leader to assign rooms (individual guests are assigned rooms by full-time tour guides); ?

C, after the guest enters the room, check the room; Confirm the morning call time and meal time with the hotel (consistent with the announcement time on the bus)?

4. Work outside the store:

A. Grounding: cooperate with grounding to guide the room collection card to confirm that there is no consumption or loss of the room?

B for tourists: remind tourists to bring all their belongings (especially documents) and reconfirm the number of people?

5. During the scenic tour:?

A, cooperate with the ground guidance, keep the team action consistent, don't fall behind; ?

B, remind tourists of the gathering time; Count the number of people at any time; ?

C, aircraft, train sets should grasp the delivery time?

6. Other related work:

A, play a good role in contact with local leaders, team leaders and guests?

B, strive for the benefits that tourists should enjoy (explanation, other services, etc.). )?

C, supervise the ground guidance (reasonable and appropriate)?

D, do a good job in team finance, and confirm that the group money is correct?

E. Check and confirm the return train tickets of the train group (pay special attention to monthly conversion)?

F. Make sure that the tourist opinion form of the local tour guide is truthfully filled in?

G. truthfully fill out the opinion form for accompanying tourists?

7. Delivery after the trip:?

Send a farewell speech; Confirm the route of the delegation and inform the tourists, and arrange for the tourists to get off the bus nearby; Can I leave after seeing the tourists off?

Fourth, reimbursement work.

1. Fill in the statement and expense reimbursement form carefully (see the sample of the planning and dispatching department for specifications).

2. Audit plan

3. Financial audit

4. Signature of General Manager

5. Audit of financial accounts?

6. Do a good job in related financial settlement (such as refund)?

5. Post-work?

1, complete with log?

Including route arrangement, itemized quotation (car, meal, guide, door and residence), scenic spot characteristics, local characteristics and matters needing attention.

Tour guides regularly exchange their travel experiences.

Extended data

Rules for the service of accompanying tour guides throughout the journey

1. Before joining the tour group, the tour guide with the tour group should consult the reception plan and relevant materials, understand the overall situation of the tour group, grasp its key points and characteristics, make necessary material preparations, and carry necessary relevant certificates and materials. On the day before the delegation, the accompanying tour guide should get in touch with the reception agency, exchange information and properly arrange related matters.

2. The pick-up service at the first stop should enable the tour group (tourists) to receive a warm and friendly reception immediately after their arrival, and make the tourists feel at home. Before receiving the tour group, the accompanying tour guide should know the detailed arrangement of the reception work of this station from the reception agency; You should meet the tour group (tourists) at the pick-up place half an hour in advance; After receiving the tour group (tourists), check the relevant information with the tour leader; Assist the tour leader to hand over the luggage to the local tour guide; On behalf of tour groups and individuals, give a welcome speech to tour groups (tourists). Welcome speech should include welcome, self-introduction, sincere hope to provide services, and wish a smooth and happy journey.

3. When staying in the hotel, the tour guide accompanying the whole journey should assist the tour leader to handle the hotel check-in procedures of the tour group and warmly guide the tourists into the room. At any time, they should assist the relevant personnel to deal with the problems that may occur during the hotel check-in, so that the tour group (passenger) can go through the accommodation registration formalities, check into the guest room and get the luggage as soon as possible after checking in.

4. The accompanying tour guide should confirm with the tour leader and reach an agreement on the schedule. If the distress solves the problem, it should be fed back to the tour group in time so that the tour leader can get a timely reply.

5. Accompanying tour guides should inform the local tour guides about the tour group, assist the local tour guides in their work, supervise the service quality of all localities, and put forward suggestions and suggestions for improvement as appropriate, so as to ensure the comprehensive and smooth implementation of the reception plan, the organic connection of all stations, the timely delivery of services, ensure the personal and property safety of tourists, and deal with emergencies in a timely and effective manner.

6. When leaving the station, the escort tour guide should remind the tour guide to bring the transportation ticket and the accurate departure time in advance, assist the tour leader and the local escort tour guide to properly handle the departure matters, and conscientiously do a good job in serving the tour group (traveler) who takes the transportation.

7. On the way to a different place, full-time tour guides should remind tourists to pay attention to the safety of people and things, no matter what means of transportation they take; Organize recreational activities, help arrange meals and rest, and make tour groups (travelers) full and relaxed.

8. At the end of the trip, the accompanying tour guide should remind the tourists to bring their own articles and certificates, solicit their opinions and suggestions on the reception work, thank the tourists for their cooperation during the trip, and welcome to come again.

9. After the tour, accompany the tour guide to deal with the problems left by the tour group. Fill in the "full escort log" or other information required by the tourism administration department (or tour group organization) on time.

Common equipment to accompany you during the whole journey: travel to travel itinerary, appointment slip, pen, notebook, calculator, guide flag, guide card, petty cash, mobile phone, ID card, medicine for personal use, portable kettle, toiletries, simple clothes change, rain and sun protection equipment.