Traditional Culture Encyclopedia - Hotel franchise - What are the six basic skills that a restaurant waiter should have?
What are the six basic skills that a restaurant waiter should have?
1, keep the tables, chairs and dining room clean, set the tables in the dining room and prepare all kinds of articles to ensure normal business use.
2. When the guests arrive, arrange the guests to sit in time, increase or decrease the seats according to the number of people, take the initiative to pull the chair (put the clothes first), and introduce the characteristics and business nature of our store.
3. Be sure to use a tray when operating to avoid spilling tea and vegetable juice. You should arrive at the service meal with a voice to avoid conflict with the guests. If you make a mistake at work, you should apologize to the guests immediately.
4. When guests have a meal, they should pour wine and tea for them in time. Empty soup bowls or other items not used for dining should be cleaned in time, and the countertops should be cleaned in time to ensure that the countertops are clean and tidy.
When checking out, the guest should count the money in person and tell the guest. If the bill is confirmed, they can sign it and express their thanks. After leaving the hotel, guests should return to work quickly and inform whether the kitchen department is in the stands before closing the table. When closing the table, they should take it lightly.
6. Before coming off work, check whether the lights, doors and windows in the work area are closed, whether the power supply is cut off, ensure safety, and ask the leaders for instructions before coming off work.
The extension material complies with the relevant provisions of the Labor Law of People's Republic of China (PRC):
Article 36. The state practices a working-hour system in which laborers work no more than eight hours a day and no more than 44 hours a week on average.
Article 37. The employing unit shall, in accordance with the working hours system stipulated in Article 36 of this Law, reasonably determine the labor quota and piecework remuneration standard for workers who carry out piecework.
Article 38 The employing unit shall ensure that workers have at least one day off every week.
Article 39. If an enterprise is unable to implement the provisions of Articles 36 and 38 of this Law due to its production characteristics, it may, with the approval of the labor administrative department, take other measures for work and rest.
Article 40 The employing unit shall, in accordance with the law, arrange employees to take vacations during the following festivals:
(1) New Year's Day;
(2) Spring Festival
(3) International Labor Day;
(4) National Day
(five) other holidays as prescribed by laws and regulations.
Article 41 The employing unit may, due to the needs of production and operation, extend its working hours after consultation with trade unions and laborers. Generally, the working hours per day shall not exceed one hour. If it is necessary to extend the working hours for special reasons, the extended working hours shall not exceed three hours a day and thirty-six hours a month under the condition of ensuring the health of the workers.
Article 58. The state applies special labor protection to female workers and underage workers. Juvenile workers refer to workers who have reached the age of 16 but not 18.
Fifty-ninth, it is forbidden to arrange female workers to engage in underground mines, the fourth level of physical labor intensity stipulated by the state and other contraindications.
Article 60 Female workers shall not be arranged to engage in high altitude, low temperature, cold water operation or the third-level physical labor intensity stipulated by the state during menstrual period.
Sixty-first female workers shall not be arranged to engage in activities with the third-level physical labor intensity stipulated by the state or taboo during pregnancy. Female workers who have been pregnant for more than seven months shall not be arranged to extend their working hours or work at night.
Article 62 Female employees shall enjoy maternity leave of not less than 90 days.
Article 63. Female workers shall not be arranged to engage in other jobs with the third-level physical labor intensity and lactation taboo stipulated by the state, and shall not be arranged to extend their working hours and work at night.
Sixty-fourth underage workers shall not be arranged to engage in underground mines, toxic and harmful labor, the fourth-level physical labor intensity stipulated by the state and other taboo labor.
Article 65. The employing unit shall conduct regular health examinations for underage workers.
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