What are five-star hotel standards? Introduction to five-star hotel standards

1. Standard for the number and area of ??guest rooms: there are at least 50 rooms (sets) available for rent, and the area of ??70% of the guest rooms (excluding bathrooms and corridors) is not less than 20 square meters. There are single rooms and double rooms. Suites, deluxe suites with at least 5 rooms, and rooms for disabled people. The equipment in the room can meet the general requirements for daily life of disabled people;

2. Decoration reference standard: luxurious decoration, luxurious soft furnishings Mat beds, desks, wardrobes and hangers, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-end supporting furniture. The interior is covered with high-grade carpets or high-quality wooden floors. Use area lighting and the illumination of the target object is good;

3. Basic equipment standards: There is a bathroom equipped with a high-end toilet bowl, a dressing table (equipped with a basin and a dressing mirror), a bathtub with a shower head (with The separate shower room does not need a shower head) and is equipped with a shower curtain and a clothesline. Take effective anti-slip measures.

The bathroom uses luxurious building materials to decorate the floor and walls. The colors are elegant and soft. Zoned lighting is used and the illumination of the objects is good. There is a good exhaust system, 110/220V power socket, and telephone auxiliary machine. Equipped with hair dryer and scale. 24-hour supply of cold and hot water;

4. Communication equipment standards: There are telephones that can directly make domestic and international long-distance calls. There are instructions for use and a local telephone directory next to the telephone;

5. Information equipment standards: color TV, audio equipment, and closed-circuit television studio system. There are no less than 16 broadcast channels, including satellite TV programs or self-produced programs, with channel instructions and program lists. The content played should comply with Chinese government regulations. There are at least 2 channels of self-operated programs, which are broadcast no less than twice a day, and the evening broadcast end time is no earlier than 1 a.m.;

6. Equipment guarantee standards: have very effective noise prevention and sound insulation Measures include inner curtains and outer blackout curtains. There are stationery items suitable for the hotel's star rating. There are hotel service guides, price lists, accommodation regulations, introductions to the city's tourist attractions, the city's tourist transportation maps, and newspapers and periodicals suitable for hotel guests;

7. Various service standards: guest rooms and bathrooms every day Comprehensive tidying up once, sheets and pillowcases changed daily, guest supplies and consumables fully replenished, and rooms cleaned and tidied at any time at the guest's request, and guest supplies and consumables replenished. Provide turndown service with good night cards, flowers or gifts. Hot and cold drinking water and ice are provided 24 hours a day, and tea or coffee is provided free of charge.

The guest room is equipped with a mini-bar (including a small refrigerator), which provides sufficient drinks, hard liquor is placed in an appropriate place, drinking utensils and a wine list are provided; guests can meet guests in the room, and extra chairs can be provided upon request and tea service. Provide wake-up service and message service; provide dry cleaning, wet cleaning, ironing and repair services for clothes, and can return them to guests within 24 hours. Expedited service is provided 16 hours;

8. Food delivery service standards: There are food delivery menus and drink orders, and Chinese and Western breakfast and dinner delivery services are provided 24 hours a day. There are no less than 10 types of food delivery dishes, no less than 8 types of beverages, and no less than 6 types of desserts. There are food delivery signs that can be hung outside the door. Shoe shine service provided. Shoe shine service provided.