5 personal work summaries at the front desk

How to write a work summary at the front desk? Many people don’t know how to write a work summary, so here I will compile 5 personal work summaries for the front desk. Friends in need can take a look! Chapter 1: Summary of personal work at the front desk

It has been almost a year since I joined the company. This is my first job. Here I have gone from being a student in school to working as an employee. Here, I have learned more knowledge and skills and have improved in all aspects. Especially with the support of my leaders and the help of my colleagues, I completed my job well. I am very grateful to the company leaders for giving me this platform for growth, so that I can continue to grow at work, continue to learn, and constantly improve my own quality.

Now I will summarize my work in the past year as follows:

1. Daily work

1. Make things detailed, organized and standardized .

The work at the front desk is relatively trivial, including answering transfer calls, sending and receiving faxes, emails, newspapers, maintaining office equipment, delivering water, receiving different visitors, etc. When I first started working, sometimes I couldn't handle things when things came together, and I seemed to be in a hurry, and I felt particularly anxious and irritable. There was a time when I had doubts about my abilities and felt that I couldn't do my job at all. good. Sometimes, although the work is completed, some details are not noticed during the work process, and the work seems to be unorganized. The efficiency is also reduced. After constant exploration and summary, I realized that in order to complete these tasks with high quality, we must first coordinate the work from the overall situation, and then start with the details to maintain good working conditions and improve efficiency. Only by constantly improving yourself can you be competent in seemingly simple administrative tasks. Now, I can better coordinate and arrange the work, and strive to handle the details of the work properly, and strive to provide everyone with the best support and service. At the same time, standardization needs to be strengthened, and I will pay more attention to this in future work.

2. Maintain a good working condition

People are as low as the king, and the earth is as low as the sea. Administration itself is a service and support job, especially front desk reception. When customers visit or the company has a large meeting, the front desk will be responsible for tea preparation and service work. They must understand everyone's needs and serve everyone in a timely manner. Only by maintaining good working conditions can service quality be improved. During the work process, I require myself to avoid negative emotions, keep in mind my work responsibilities, always put my position at an appropriate height, and correct my attitude towards work.

3. Learn to communicate and teamwork

Communication is an indispensable ability for a person to survive in this society. Front desk work requires dealing with internal and external departments and many people in society. Communication, and good and effective communication are particularly important. In my daily work, all communications are basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always spending time thinking about this matter instead of understanding and communicating in time, and being slightly passive when dealing with things. Therefore, some time is wasted and work efficiency is reduced. Be proactive when encountering problems and solve them as soon as possible. Not only can you complete your work better, but you can also encourage yourself to develop the qualities of not escaping from work, having the courage to move forward, and being responsible to the end. In my future work, I will hold myself to this standard and strive to do a better job.

The company is a whole, and every employee is part of this whole. No matter which position we are in or what kind of work we do, we are always inseparable from the cooperation between colleagues. This requires us to have teamwork spirit. Only on the basis of good communication, active cooperation with colleagues, and unity and cooperation can the work be done well. This is also deeply felt at work. I will continue to cooperate seriously and actively cooperate as always, and at the same time, I will strictly demand myself to do all the work well.

2. Strengthen one’s own skills and literacy

When I leave school and enter the workplace for the first time, I am very lacking in abilities and experience. After nearly a year of study and accumulation, I have been able to ensure the normal operation of various tasks in this position, but there is still a lot missing. I also look for deficiencies in my work, study hard, and develop my abilities.

What particularly impresses me is my proficiency in foreign languages. Sometimes, because I often don’t speak English, I will be in a hurry when I receive calls from foreign guests or when foreign guests come to visit. In my future work, I will strengthen my foreign language learning. In my daily work, I will also study carefully when I see some good working methods of my colleagues. I truly feel that every leader and colleague around me is a teacher with different strengths. Everyone has something worth learning for me. place. Sometimes work skills are not just learned or produced by oneself from books, sometimes they also need to absorb the essence of others.

3. Work results and existing problems

1. Now I can handle all the work at the front desk in an organized and calm manner. Especially after being trained at the CEO Summit, I also learned a lot about reception and arrangements at the venue.

2. Existing problems

(1) The work is not refined enough: Front desk work is valuable in being refined, but there are many places where I have not done this.

(2) Inadequate execution: When receiving instructions from the leader to complete a certain task, there will often be delays in execution. This has to do with one's understanding of tasks and instructions, as well as one's own adaptation and action to problems.

(3) Low work efficiency: Due to one’s own knowledge structure and work skills, the efficiency cannot keep up in some work. For example, the organization of some documents cannot be completed with quality and quantity due to the lack of office software knowledge and skills. The same is true for other more professional jobs. I will definitely solve the above problems in my future work.

In this nearly year of work, I have learned a lot and grown a lot. I am really grateful to my leadership for their tolerance and support for me, allowing me to have such an opportunity to work, study and continue to grow. Thanks to my colleagues for their help and support in my work, which has made me make so much progress. In the next work, I will definitely continue to work hard and strive to do even better. Chapter 2: Summary of personal work at the front desk

In the minds of many people, front desk work is just simple work such as answering phone calls and making some forms. From my summary of the work of a front desk clerk for more than a year I know that front desk work is also a job that is extremely training and allows people to grow quickly. If you don’t believe it, just take a look at the contents of my front desk work plan.

My personal work plan sample starts from four aspects:

1. In daily work, I will do the following:

(1) Assist various departments in registering, reporting, and distributing various official documents, and organize documents that were not specifically sorted out by category into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job in classifying and organizing low-value consumables.

(4) Cooperate with superior leaders to provide assistance to various departments.

(5) Do a good job in the management of office supplies. Do a good job in registering the use of office supplies, distribute them as needed, avoid waste, and count them on time so that office supplies can be replenished in time to meet everyone's work needs.

(6) Carry out the maintenance and upkeep of office equipment,

(7) Assist superiors with work such as scheduling and duty during holidays to ensure the safety of the company during holidays Security work.

(8) Do other tasks assigned by the leader seriously, on time and efficiently.

In daily work, I must follow the principles of precision, detail, and accuracy, prepare carefully, arrange carefully, work meticulously, do standard work, stand at standard posts, and strictly follow the rules and regulations of the office. .

2. In administrative work, I will do the following:

(1) Provide good services to various departments: strengthen liaison and communication with information personnel among various departments, Systematically and quickly transmit information to ensure timely and accurate transmission of information within the company.

(2) Provide good employee services: timely feedback information about company employees to company leaders, and serve as a bridge of communication between employees and leaders.

(3) Assist the company’s superior leaders to improve the company’s rules and regulations.

3. In terms of improving personal accomplishment and business capabilities, I will do the following three things:

(1) Actively participate in basic management training arranged by the company to improve my professional work Skill.

(2) Learn work experience and methods from leaders and colleagues to quickly improve your own quality.

(3) Improve the level of knowledge through individual independent learning.

I know very well that a person's ability is limited, but a person's development opportunities are unlimited. Now is the era of knowledge economy. If we cannot quickly improve our personal abilities and improve our business level, then we will be eliminated from this society. Of course, to improve yourself, you first need a good platform. I think the company is my best platform. I will definitely seize this opportunity to improve my work level and self-cultivation simultaneously to realize my highest value.

4. Other work

(1) Assist the Human Resources Department to complete various tasks

(2) Complete other temporary tasks in a timely, conscientious and accurate manner Work.

The job at the company's front desk is trivial and complicated. I will carry out reasonable division of labor and reasonable arrangements according to the actual situation, conscientiously implement the job responsibility system, and ensure that the work is in order; I will also work creatively and constantly explore new ideas, new methods and new experiences in work; while enhancing work creativity, I will I must pay attention to doing things in place without being offside, providing services without interfering in decision-making, and truly becoming the leader's staff assistant and a bridge of communication between the upper and lower levels. Chapter 3: Summary of personal work at the front desk

If you want to do a good job in the front desk position, you must have an understanding of the importance of front desk work. This position not only reflects the image of the hotel; it is also the first image of the hotel for external customers. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. I feel that no matter which position, no matter which job you are engaged in, it is part of the overall organizational structure of the hotel, and we all work hard for the overall goals of the hotel. The following is a summary of the front desk work I completed this year:

1. Resolve disputes, deal with problems, service first

Due to the aging of some hotel equipment, some inconveniences are caused when guests check in, which often causes problems for guests. complaint. For these disputes and problems, the front office responded calmly and resolved them actively, promptly and properly. For the deliberate troubles made by individual guests, we have also been patient and apologized with a smile. We always put the hotel's reputation as the premise and try our best to satisfy the guests.

2. Face the shortcomings and trace the root causes

The front desk insists on doing the "three meetings" in daily work, that is, when meeting guests, they will smile, greet and communicate. Service requires a smile. Only by always smiling at the guests can the service be full of vitality and the guests will feel our service from the heart. When a guest enters the hotel, we proactively, enthusiastically and affectionately address the guest. A greeting and verbal communication bring us closer to the guest. But our employees are not yet able to put smiles on their faces all the time, and sometimes they even refuse to speak Mandarin when booking rooms for guests.

Due to the lack of professionalism, our employees are still lacking in guest room sales skills. The front desk should flexibly control the room price according to the market conditions and the occupancy situation of the day in addition to the hotel's preferential policies. The front desk should also communicate with the security in advance to deepen the tacit understanding of cooperation and adhere to the tenet of "as long as the guests come to the front desk, we will try our best to make the guests stay". The front desk should shout out the price. If the guest thinks that the room price is too expensive, turn around and leave. When the situation arises, the security guards should cooperate and proactively lower prices to retain customers.

Since the room opening process at the front desk is completed by hand, it is highly operable; the computer program can also be modified at will and cannot find out the actual number and price of rooms; there is a huge problem in this. loopholes. Fortunately, our employees never engage in small tricks or embezzle money. But just in case, the loopholes in front-office finance should be filled as soon as possible.

3. Actively correct and make up for the shortcomings

In order to further improve the quality of our work, cooperate with the sales department to complete the sales tasks, increase the hotel’s individual guest room sales prices, and handle various issues more properly. This kind of problem allows every guest to come with joy and leave satisfied. We still need to keep working hard to do better! Strengthen business training, improve employee quality, and improve service quality.

Stabilize the workforce and reduce employee mobility; make up for the aging of "hardware" and "software" by improving service quality; improve the room sales skills of front desk staff, increase the occupancy rate of individual guests, and strive to complete the tasks assigned by the hotel Sales tasks. Chapter 4: Summary of personal work at the front desk

The front desk is the starting point for displaying the company's image and services. For every guest who visits Wanda, the front desk is their first step in contacting our company and their first impression of the company, which is very important. Therefore, the front desk represents the company's image to a certain extent. At the same time, the company's service to visiting guests starts from welcoming guests at the front desk. A good start is half the success. With the understanding of its importance, I must do my job seriously.

1. Strive to improve service quality.

Answer every phone call carefully, and memorize the extension number of each department. Strictly follow the company's requirements to call each visitor to check the contact person upstairs, and carefully provide each Apply for a temporary visitor pass for each visitor. When visiting guests visit or local petitions, I will always pay attention to maintaining a good service attitude and receive them warmly. Answer customer questions skillfully. Be welcoming with a smile, patient and meticulous, give warm reminders, etc. In my spare time, I will learn more about telephone skills and etiquette. Recently, the company organized English training, and I insisted on attending every class, studying there seriously, and constantly recharging myself to adapt to the rapid development of the company.

2. Strive to create a good front-end environment.

To maintain a good company image, we must not only pay attention to our own image, but also adhere to good environmental hygiene so that visitors have a pleasant feeling.

3. Focus on the overall situation and do not care about personal gains and losses.

Whether it is working time or vacation time, if the company has temporary task assignments, I will obey the arrangement and actively cooperate without looking for reasons to shirk. As a member of Wanda, I will dedicate myself to serving the company. Actively participate in activities organized by the company to strengthen the relationship between colleagues and communication between departments. And learn more about the company’s basic situation and business operations. Continuously lay the foundation for better work in the future.

I have been working at the front desk for almost a year, and the scope of work is relatively small; the work content is also relatively small. But I also have my own shortcomings. I don’t have enough concentration at work and I get confused. Sometimes I still have some shortcomings in solving problems. I hope that I can work more seriously and work diligently in the future. Do more for the company.

In 2015, I will continue to improve my own image, make a good 15-year work plan, and improve work quality and efficiency. And enhance the sense of responsibility.

(1) Strive to improve service quality, work quickly, efficiently, and make no mistakes. The service attitude must be good, you must continuously accumulate experience in receiving guests, and leave a good impression on the guests. When answering the phone, you must also continue to improve your vocabulary skills; ask and answer questions tactfully. Try to satisfy every customer.

(2) Strengthen the study of etiquette knowledge. For example, in your spare time, you can study etiquette knowledge and public relations. Understand the common sense of etiquette that must be observed when dealing with others, including sitting and standing postures, tone of voice, eyes, makeup, clothing matching, and techniques for answering customer questions, etc. You can also take classes like Mary Kay's. The knowledge taught is very practical. After taking the class, people will be more confident and have a good temperament.

(3) Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions timely and accurately, and transfer calls accurately. On the other hand, I can also briefly answer customers' questions within my ability, and at the same time, I can seize appropriate opportunities to promote the company.

Although the work at the front desk is relatively easy, everything big and small needs to be done seriously. So I will do everything with my heart. In the days to come I will study harder and work harder! Chapter 5: Summary of personal work at the front desk

As the front desk of the hotel, the front desk is the first department that affects guests and provides services. This is basically where hotel efficiency and profit creation start. The front desk is the department that guests directly contact, so many of the guests' requests are made to the front desk first, so the front desk is also the coordination center of the entire hotel. Guest requirements are almost the same.

The TV cannot be turned on, the hair dryer cannot be borrowed, there are not enough daily necessities, some hangers are needed, the internal facilities are damaged and cannot be used, etc. These are all small things. At the same time, occasionally guests will be unreasonable and make some requests beyond the scope of service, which must be properly resolved.

While working at the front desk, I started from "knowing nothing". Under the careful and patient care of several experienced colleagues, I gradually became competent at work, got along well with my colleagues, cooperated with each other, and helped each other at work. Learn about the travel agencies our hotel partners with. The main customers of our hotel are from travel agencies. Therefore, dealing with travel agents is a necessary skill for our front desk staff. At the same time, you should be familiar with the surrounding environment, because guests often ask for directions, such as People's Park, Airport Bus, Zhongshan Snack Street, etc. Facing customers' service requirements, we must first smile at customers and pay attention to our language and attitude; secondly, we should serve customers with a professional service attitude and learn some communication skills for facing different customers; finally, we should help Customer issues are resolved promptly, effectively, and appropriately.

During this period of work, I have strict requirements on myself, conscientiously and timely complete all tasks assigned by the leadership, humbly consult my leaders and colleagues on problems encountered at work, and constantly improve and improve my work. Enrich yourself. Now I have been able to initially handle the daily work and other related work of this article, and sometimes I need the help of the leader to complete it. There are also many problems at work, mainly manifested in:

1. Weak initiative: not taking the initiative to complete daily tasks and passively adapting to work needs. Almost all tasks assigned by leaders can be completed, but sometimes unassigned tasks are not completed in advance.

2. The work is not very solid: I am busy with trivial matters every day, and my work has not reached a certain level. I can't concentrate on work and study. Although I know a lot of knowledge, I am not very proficient in form design and classification. In future work, I will work hard to correct my shortcomings and devote myself to work with greater enthusiasm.

Future work plan

I fully realize the importance of my work, although it is insignificant. In my future work, I will strictly demand myself and use my best ability to serve the company. I hope that in the future work, we can work harder and achieve greater results. In order to correct my shortcomings and improve work efficiency, I will do the following two things:

1. Continuously improve myself: seize every opportunity to learn and grow, and devote myself to work and study with full enthusiasm , accumulate the necessary basic knowledge and skills for your own work. Although the work in the office is trivial and complicated, I will strive to further improve my work ability in many aspects and face daily work tasks with a positive attitude.

2. Correct work attitude: Correct work attitude, down-to-earth, serious and responsible, and strive to complete the work assigned by superiors; in future work, we must continue to learn, keep making progress, keep improving, and more Do your job well. Take everything at work seriously, no matter how big or small, and try to avoid making mistakes.