Suzhou actor Han Xue angrily criticized Ctrip for bundling sales. What do you think?

Today’s hot spot on Weibo, in addition to Xiaolu who posted a big move a few days ago, another one is our Han Xue, because she slapped Ctrip in the face.

I just wanted to buy a train ticket or air ticket, but ended up with a bunch of insurance, hotel or airport transfer coupons. This is probably an experience that many people have had on OTA ticket booking websites, but This phenomenon has been mentioned again in the past two days because Ctrip, one of the representatives of OTA, was criticized by actor Han Xue.

Judging from the content on Weibo, Han Xue has obviously been resentful of Ctrip for a long time. She wrote on Weibo on the evening of October 9: "I have discovered it many times and manually canceled and hidden it. In the {pre-selected insurance box} under the booking information, however, I was heartbroken and found that I was still tricked."

In addition to the bundled sales, Han Xue. It was also pointed out that Ctrip had "problems such as hotel bookings being resold and serious violations of laws and regulations in overseas destinations". Because of multiple complaints to the platform to no avail, it could not bear to make the problem public.

In fact, before being bombarded by Han Xuefa on Weibo, Ctrip had just responded during the National Day to an article that accused it of bundling sales half a year ago, stating that the article "10 billion a year?" The phenomenon of various bundled sales mentioned in "Revealing the Secret of Ctrip's "Trap"" does not exist. Ctrip "provides products without default options for consumers to choose, and places them in prominent positions."

However, just a few days later, this statement was slapped in the face by Han Xue. In fact, Ctrip’s behavior of “secretly” adding other consumption options during the booking process has been criticized for a long time, and Han Xue is by no means the only user who accuses Ctrip of bundling sales.

How to protect rights

Since we cannot do without OTA, when we are accidentally tricked, where should we go to reason?

The first thing is to complain to Ctrip customer service and ask the other party to refund the overcharged amount. Judging from the feedback from netizens, the success rate of this trick is relatively high. After all, the other party is responsible for the loss first, and objectively speaking, Ctrip’s after-sales customer service is still reasonable.

If you encounter a hotel that does not meet the qualifications during check-in, you can also complain to the local Industry and Commerce Bureau and Tourism Bureau.

Of course, it is still recommended that everyone pay more attention when using similar software, and remember to cancel if there is any bundled consumption.