Front desk job responsibilities

Job responsibilities of the front desk (general 13 articles)

As society develops step by step, we will come into contact with job responsibilities in many cases. Job responsibilities are a concrete job Description, which can be classified into different job types. What are the job responsibilities you have experienced? The following are the job responsibilities of the front desk that I have collected and compiled (13 general articles). They are for reference only. Let’s take a look.

Job Responsibilities of the Front Desk 1

1. Receive customer inquiries and complaints, answer customer inquiries and complaint calls, answer customer inquiries and complaints, and keep records, and report needed information in a timely manner Notify relevant personnel of the problems being handled and track the results.

2. In accordance with the requirements of the system documents, handle check-in procedures for residents, guide residents to fill in the check-in information in a standardized manner, and regularly organize, check, and register the information and submit it to the reference room for archiving.

3. Responsible for handling household decoration procedures, collecting relevant information in accordance with regulations, strictly reviewing the qualifications of the decoration construction team and the valid certificates of decoration workers, and applying for the "Decoration License" and "Temporary Access Permit for Decoration Construction Workers" , and keep good records.

4. Responsible for handling the parking space rental procedures, carefully verifying the car owner's information, signing the "Parking Lot Parking Space Rental Agreement" and "Parking Lot Parking Space Usage Service Agreement", entering the information into the computer and handling the parking lot IC card and complete the registration work.

5. Strictly follow company regulations and handle decoration refund procedures based on the decoration acceptance scenario.

6. Make weekly statistics on check-in situations and other business information, and report to the information manager before get off work at noon every Thursday.

7. Report the work situation of the month to the department supervisor on the last day of each month, and conduct business exchanges with colleagues on a regular basis.

8. Responsible for return visits to the management office for maintenance and housekeeping services, record the return visits in detail in a timely manner, and summarize and report to the head of the affairs department before the 25th. 9. Responsible for regularly compiling and updating the telephone contact list of management department employees and the company telephone contact list.

10. Complete other tasks assigned by superior leaders. Job Responsibilities of the Front Desk 2

Job Responsibilities:

1. Receive visitors and promptly and accurately notify the visitors;

2. Responsible for the cashier work at the front desk;

3. Responsible for environmental maintenance in the front desk area to ensure the safety and normal operation of equipment;

4. Complete other tasks assigned by superiors.

Qualifications:

1. Good image, good temperament, age 20-25, height 157-163cm;

2. Have relevant work experience, Priority will be given to students in secretarial, administrative management and other related majors;

3. Strong sense of service and proficiency in using computer office software;

4. Possess good coordination and communication skills, and be responsible Have a sense of responsibility, have a lively and cheerful personality, and be approachable;

5. Speak accurate and fluent Mandarin, and have certain etiquette knowledge;

6. Excellent fresh graduates can also study. Job Responsibilities of the Front Desk 3

1. Responsible for the reception of visiting customers, including offering seats to customers, serving tea, consulting customers on their visit intentions, and registering customers' visits. (Fill in the "Visiting Customer Registration Form")

2. Responsible for arranging reception of designers for customers who come to consult for decoration. When introducing a designer to a client, the designer should be praised.

3. Before arranging the reception work of the designer, the designer should fully understand the existing work at hand and make reasonable arrangements. (Designer workload, design level, etc.)

4. Follow up the clients served by the designer in a timely manner, urge the designer to provide follow-up services to the consulting clients, and then fill in the "Intended Client Communication Record Form".

5. Conduct construction follow-up visits to customers who have signed contracts with our company. Follow-up should be conducted no less than three times during the construction period to understand the customers’ opinions on the construction services and report the follow-up records to the company in a timely manner. Manager or Deputy General Manager.

6. Telephone return visits to customers who have completed the project should, in principle, be done once a quarter during the warranty period, and the "Completed Customer After-Sales Service Record Form" should be filled in, and the problems reported by the customers should be reported back in a timely manner. Go to the engineering department and urge the engineering department to carry out warranty work on projects that require warranty. And promptly report the maintenance situation of the engineering department to the company manager.

7. Provide services to non-decoration customers and recommend them to various departments in a timely manner.

8. Answer the phone and present a good image of the company with a sincere and sweet voice.

9. Clean, keep the company tidy, collect and change garbage bags and other related tidy work.

10. After receiving guests, the cups and other useless information left by the guests should be sorted out in time so that new guests can be received at any time.

11. Phenomenon display: A. Smile, B. Stable mentality, C. Confidence (I believe I can) Front desk job responsibilities 4

1. Responsible for the front desk service hotline Answer and transfer calls, do a good job in incoming consultations, carefully record important matters and convey them to relevant personnel without omissions or delays;

2. Responsible for the reception, basic consultation and introduction of visiting customers, and strictly implement the company's

3. For customer complaint calls, fill in the registration form in a timely manner and pass it to the customer service team as soon as possible, and regularly summarize customer complaint records to the deputy director General Manager;

4. Responsible for the sanitation and arrangement of tables and chairs at the company’s front desk or consultation reception room, and keeping them neat and tidy;

5. Understand the work arrangements of the administrative manager and assist with personnel matters Clerks should do other work in the administrative department;

6. Earnestly implement the management regulations of the target card, complete the work assigned by the department and the job responsibilities at the front desk 5

1. Responsible for sorting and classifying Keep the company's commonly used forms and update them based on actual usage scenarios.

2. Supervise employees’ daily attendance.

3. Do a good job in material collection and file management.

4. Assist superiors in internal security management and provide timely and effective administrative services to other departments.

5. Assist superiors in completing the company's administrative affairs and daily internal affairs of the department.

6. Prepare meeting minutes before the meeting and organize materials after the meeting

7. Responsible for the use and management of copy, fax, printing and other equipment, use them rationally and reduce material consumption .

8. Assist the director to coordinate the various departments of the company and actively complete temporary tasks assigned by superiors.

9. Responsible for taking inventory of office supplies and doing a good job of registering and filing them. And register the receipt, distribution and incoming and outgoing of office supplies.

10. Answer calls, receive faxes, transfer calls or record information as required to ensure timeliness and accuracy.

11. Provide reception, registration and guidance for visitors, and notify the visitors in a timely manner. Door-to-door sales pitches and unreasonable people should be kept away.

12. Responsible for sending and receiving the company’s express letters and packages

13. Responsible for monthly statistics on the attendance of company employees and archiving attendance data.

14. Check the supply inventory from time to time and do a good job in logistics support in a timely manner.

15. Keep the company clean and hygienic and display a good image of the company.

Front desk job responsibilities 6

1. Answer consultation and maintenance calls, and convey the work to relevant departments;

2. Issuing maintenance orders, following up on maintenance matters; summarizing warehouse picking information ;

3. Receive various customers and visitors, promptly handle the difficulties and requirements they encounter in the building, and provide corresponding services and necessary assistance;

4. Temporary access control Card recycling, counting, recording and reporting work;

5. VIP reception, providing etiquette guidance services;

6. Keep the reception desk and countertop clean, dust-free, No stains. All types of equipment used at the front desk, such as phones, printers, etc., are placed in an orderly manner;

7. Complete other tasks assigned by superiors. Front desk job responsibilities 7

1. Do a good job in cleaning the counter and maintaining the terminal.

2. Employees should be proficient in the hotel's long-stay guest agreement and each unit's contract, especially discount and debt agreements.

3. Properly handle customer complaints. If the complaint cannot be resolved, promptly seek instructions from the superior supervisor.

4. Coordinate the relationship between colleagues and provide better customer service.

5. Keep a record of receiving the keys to the safe for valuables and registering entry and exit from the safe for valuables.

6. When handling credit card and check settlement business, credit card check operating procedures must be strictly followed.

7. Earnestly implement the foreign exchange management system, and shall not arbitrage foreign exchange or exchange foreign exchange privately, and be responsible for supervising employees' compliance with the foreign exchange management system.

8. Strictly abide by the cash and bill management system.

9. The daily cash income must strictly implement the provisions of "paying long-term and making up for short-term", and it is not allowed to use long-term payment to make up for short-term.

10. Computer passwords should be kept properly, one for each person, and no hackers are allowed to use them.

11. Be proficient in hotel-related knowledge and strictly abide by various systems and operating procedures.

12. Understand the room status and guest room situation, proactively and enthusiastically promote guest rooms, understand the guests scheduled to leave on the same day and conference and banquet notices, and confirm their payment methods to ensure accurate check-in and checkout.

13. Do a good job in cleaning and hygiene of this position.

14. Handle various accounting in strict accordance with accounting regulations. Obey the arrangements of superior supervisors and complete tasks seriously.

15. Handle the issuance of keys correctly.

16. The cash bills received every day must be reconciled with the bills, and different currencies and bills must be filled in on the payment bag respectively.

17. Carry out shift handover work seriously. Any unclear points should be reported in time. Reserve funds will be handed over shift by shift. If the previous account is unclear, the later account will not be accepted.

18. Pay close attention to the situation in the lobby, and report any abnormalities to the superior supervisor and the security department in a timely manner.

19. Quickly and accurately handle the check-in, room extension, room change, and check-out procedures for guests. When checking in, take the initiative to explain the price to guests to avoid misunderstandings. Guest verification procedures and room opening registration must be completed.

20. Be prepared before work, carefully check whether computers, printers, calculators, banknote detectors, credit cards, POS mechanisms, card machines, scanners and other equipment are working properly, and perform cleaning and maintenance work.

21. Provide guests with the information they need, and help guests solve various needs enthusiastically, thoughtfully and meticulously.

22. According to the room status report sent by the housekeeping department, carefully check and adhere to the most accurate room status.

23. Organize the "departure account unsettled" guest accounts every day and report any abnormal situations.

24. Accurately and skillfully collect cash checks from guests, print various guest bills, settle accounts for guests promptly and accurately and issue invoices according to guests’ reasonable requirements.

25. Prepare and submit various reports.

26. Reserve funds shall not be deposited into the treasury in the form of white notes. Cash from operating income may not be loaned to any department or individual without approval.

(For example, the hotel general manager can borrow cash at the front desk due to special circumstances, but relevant procedures should be completed.)

27. Correctly handle guests' messages and faxes, etc.

28. Obey the work arrangements of the front desk foreman and provide first-class reception services to guests in accordance with prescribed procedures and standards. Front desk job responsibilities 8

1. Enter documents, copy documents and send and receive faxes

2. Answer calls, transfer, record, and give feedback

3. Management Files, address books and other documents

4. Responsible for the distribution, registration management, and office equipment management of daily office supplies

5. Subscribing to annual newspapers and magazines, sending and receiving daily newspapers and magazines, and exchanging emails

6. Employee attendance statistics, outbound personnel management, and employee meal ordering

7. Complete the job responsibilities of the front desk temporarily arranged by the leader 9

1. Responsible for the front desk All reception work, including answering phone calls and visiting visitors, must be enthusiastic, polite and generous;

2. Assist the manager to formulate management systems and organize and manage administrative work;

3. Maintain employee relations and maintain the environment and safety of the office;

4. Responsible for the management and requisition of office supplies;

5. Responsible for the supervision and tracking of department tasks, and assist the manager in making explanations of other jobs. Front desk job responsibilities 10

1. Responsible for the reception of all guests of the company.

2. Responsible for the inventory management of daily help supplies, registration of corporate administrative property and materials in accordance with relevant company regulations, regular inventory, and responsible for the maintenance and upkeep of property and materials.

3. Responsible for liaison, coordination and communication with company leaders and other departments.

4. Responsible for business cards, address books, and keeping records. Check attendance records, and be responsible for sorting and filing employee attendance information, leave requests, and leave orders

5. Responsible for handling daily office affairs, supervising and managing office hygiene, and keeping the office clean and tidy. Front Desk Job Responsibilities 11

Responsible for the company's front desk work, assisting in completing park customer service and investment promotion and other related work.

Job content:

1. Responsible for auxiliary work such as incoming calls, visitor reception, and investment negotiations;

2. Responsible for sending and receiving internal faxes, letters, express delivery and Newspapers and periodicals;

3. Responsible for the delivery, receipt and collection of various bills and notices;

4. Responsible for the processing of park parking passes and the statistical submission of related data;

5. Complete other tasks assigned by the leader. Job Responsibilities of the Front Desk 12

1. Answer calls, receive faxes, record messages, transfer calls or record information as required to ensure timeliness and accuracy.

2. Receive, register, and guide visitors, arrange negotiation locations, and notify the visitors in a timely manner. Unrelated persons, door-to-door salesmen and unreasonable people should be kept away.

3. Keep the conference room clean and display a good image of the company.

4. Responsible for the company’s delivery, receipt and recording of express delivery, letters and parcels, and the update of address books;

5. Responsible for the use and management of copying, faxing and printing equipment , use it rationally and reduce material consumption.

6. Cooperate with the recruitment of administrative personnel.

7. Responsible for the ordering and management of the company’s drinking water.

8. Assist the Human Resources Department in contacting and handling social security matters for employees in accordance with company regulations;

9. Responsible for purchasing, keeping, issuing, registering, and inventorying various office supplies, and making regular statistics on each item Meet the demand for low-value consumables for departmental office supplies, ensure timely supply, regularly summarize and count the company's fixed assets, and prepare fixed asset inventory reports;

10. Assist in the application for government support funds, application, change of qualification certificates, Annual inspections, re-examinations, etc.;

11. Assist the company in coordinating the relationship with government departments (including the Administration for Industry and Commerce, social insurance companies, etc.) to ensure that government orders are communicated;

12. Assist superiors to complete daily tasks and complete matters assigned by superiors. Front desk job responsibilities 13

1. Responsible for front desk reception and telephone transfer;

2. Sending and receiving faxes, copying documents, sending and receiving express delivery, newspapers, documents, etc.;

3. Responsible for arranging meeting rooms, coordinating meeting times, and issuing meeting notices;

4. Responsible for ordering meals, water, business trip bookings, and guest accommodation;

5. Assistance The department manager does a good job in interview reception and assists in the onboarding procedures for new employees;

6. Make attendance sheets based on punch-in records every month;

7. Responsible for administrative office expenses (water bills, Payment of electricity bills, telephone bills);

8. Purchase common office supplies according to department needs, count office supplies inventory, and manage the company’s fixed assets;

9. Complete temporary tasks assigned by leaders sex work. ;