What details should a hotel manager pay attention to? (high score)

Hotel management can not be "behind closed doors", managers must go deep into the grassroots to understand the management and service conditions; You also need to communicate with the in-house guests in person to understand the real needs of customers. Hotel management needs to create differentiation and attack the weakest link of competitors. Many people, even the most unlikely places, have huge room for development. Don't let go of any trivial details in hotel management. The barrel effect, butterfly effect and horseshoe effect are all the same. No matter how strong the competitors are, they all have weaknesses. Don't be intimidated by the huge multinational hotel management group, focus on your own details. The service of a family hotel will not be worse than that of a five-star hotel. In a hotel, "people" are customers. Serving the people wholeheartedly means serving customers wholeheartedly. Only by truly "wholeheartedly" and taking all details into account can customers become loyal repeat customers. Hotel details management is endless, as long as you are willing, you will always find more details of service improvement.

If you don't score, don't (high score)